A Review of m-Government Maturity Models

Refiloe, Dlamini Diteboho; Mpekoa, Noluntu

doi:10.20533/ijmip.2042.4647.2018.0048

Cited by 5 publications

(4 citation statements)

References 12 publications

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“…According to the author: "even a committee meeting can be held either on a train with mobile devices" [12] (p. 73). The authors of [17], [22], [23], [13] argue, that coordination of data and branches, communication between different layers of government and internal processes become better due to MGov potential. Direct access to databases, protocols, registers [15] (that was challenging even in the time of the diffusion of one-stop-shops centres development) become available in the case of better delivering of the public services.…”

Section: Methodsmentioning

confidence: 99%

Upstream Social Marketing for Implementing Mobile Government

Burkšienė¹,

Dvorak²,

Dūda³

2019

Preprint

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The article analyses the main aspects of upstream social marketing for implementing of mobile government (MGov). The methodology of current research is based on the systematic literature review in the fields of MGov and social marketing. According to our findings, most researchers investigated MGov from the side of citizens (consumers) and emphasised the benefits to them while changing their attitudes and behaviours in employing mobile applications. However, as there is a lack of the researches from the side of governmental bodies, in this paper, we were contrary looking for new meanings, attitudes and values from their perspective. Limitations of employment of MGov occur due knowledge gap among decision makers and public policy formers (upstream audience). Therefore, we argue that upstream social marketing for the upstream audience would bring the success in faster MGov implementation. Specific social marketing would be mostly valuable on the municipal level that is the closest substance to the society. Thus, in our paper we emphasise the benefit of the MGov for the local upstream audience and propose possible external marketers as well as the motivating theses based on these 7P of marketing mix for the successful MGov on municipal level.

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Section: Methodsmentioning

confidence: 99%

Upstream Social Marketing for Implementing Mobile Government

Burkšienė¹,

Dvorak²,

Dūda³

2019

Preprint

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“…This would require that the government design universal applications on the mobile phones of citizens that allow them to, for example, pay bills and enquire about account balances. A recent survey by Dlamini and Mpekoa 26 concluded that the m-government system improves the communication of a country with its citizens. However, there are looming questions on how m-government systems can be prioritised through ethically sound processes whilst building citizens' trust.…”

Section: Mobile Government In South Africamentioning

confidence: 99%

“…36 An additional dilemma linked to the previous one is that local municipalities are faced with the ambiguous data protection law. 26 It does not give the local municipalities the jurisdiction to allow the residents to sign documents online. This puts the local government at a compromising position to fully commit to the m-government initiative.…”

Section: Local Mobile Government Ethical Dilemmasmentioning

confidence: 99%

A case for ethical frameworks to enhance mobile government implementation at South African municipalities

Makwembere

Garidzirai

2021

The Journal for Transdisciplinary Research in Southern Africa

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Interest in mobile government is growing globally. Mobile government refers to the use of wireless and mobile technologies to deliver services to citizens, businesses, employees and other government entities. Presently, technological advancements take place despite questions on whether the existing policy and regulatory frameworks are suitable to regulate the effects of mobile government. With mobile government, municipal operations take place in virtual spaces where the consequences of such are still largely unknown and the frameworks that are apt to minimise any long-term effects on society are yet to be defined. This conceptual paper suggests that ethics frameworks should be encouraged as part of mobile government implementation in municipalities to encourage reflective municipal practices and to improve judgement as well as behaviour in mobile government decision-making. It contributes to debates on approaches to comprehensively support and guide mobile government towards positive municipal service delivery outcomes.

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“…may impact administrators' decisions concerning the adoption of digital tools. However most authors [13,16,23,25] argue, that coordination of data and branches, communication between different layers of government and internal processes become better due to MGov potential. Direct access to databases, protocols, registers [15] (that was challenging even in the time of the diffusion of citizen services centres development) become available in the case of better delivering of the public services.…”

Section: Mobile Government For More Effective E-governmentmentioning

confidence: 99%

Upstream Social Marketing for Implementing Mobile Government

2019

View full text Add to dashboard Cite

This article analyses the main aspects of upstream social marketing for the implementation of mobile government (MGov). The methodology of current research is based on the systematic literature review in the fields of MGov and social marketing. According to our findings, most researchers investigated MGov from the side of citizens (consumers) and emphasised the benefits to them while changing their attitudes and behaviours in employing mobile applications. However, as there is a lack of research from the side of governmental bodies, in this paper we were looking for new meanings, attitudes and values from their perspective. Limitations of employment of MGov occur due knowledge gap among decision makers and public policy formers (upstream audience). Therefore, we argue that upstream social marketing for the upstream audience would bring success in faster MGov implementation. Specific social marketing would be mostly valuable on the municipal level that is the closest substance to the society. Thus, in our paper, we emphasise the benefit of the MGov for the local upstream audience and propose possible external marketers as well as the motivating theses based on the 7P of marketing mix (consisting of seven P elements: Product, Price, Place or physical evidence, Promotion, Participants or people, Processes, Political power) for the successful MGov on municipal level. Evolution of mobile technologies influences all public areas in both developing and developed countries. Rapid changes in marketing of mobile technologies have turned to the creation of new abilities in both e-government and e-participation. Connectivity of mobile phone and internet has developed the phenomenon of m-government that fostered transformation of public services [1]. Goyal and Purohit [1], Trimi and Sheng [2], Almarashdeh and Alsmadi [3], Mpinganjira [4] revealed many advantages of mobile government (later in this paper-MGov) such as better and faster availability, more personalization and democracy, real in time dialog, cost effectiveness and simplicity, corruption prevention, emergency response, efficiency, etc.MGov influences improvement of e-government and requires some specific adaptation or rebuilding to mobile applications such as website design, layout, content, etc. The mobile communication is used as a complementary perspective to explain user acceptance of MGov services [5].MGov user base is comprised of all classes of people as it requires little technological knowledge [6]. MGov creates and/or extents the ability for remote citizens to accept public services and public information, as well as functioning to solve their everyday life problems within their municipality or even nationally. New mobile applications lead public servants as well as citizens to learn and innovate in order to participate in a public life.

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A Review of m-Government Maturity Models

Cited by 5 publications

References 12 publications

Upstream Social Marketing for Implementing Mobile Government

Upstream Social Marketing for Implementing Mobile Government

A case for ethical frameworks to enhance mobile government implementation at South African municipalities

Upstream Social Marketing for Implementing Mobile Government

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