A Review of Technology Acceptance Model in the E-commerce Environment

Han, Lu; Jin, Ya‐Qiu

doi:10.1109/icmecg.2009.64

Cited by 14 publications

(16 citation statements)

References 12 publications

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“…virtual sellers). A common attempt to investigate consumers' acceptance of new technologies in retailing focuses on their attitude towards ecommerce and eservices (Han and Jin 2009;Ha and Stoel 2009;Hernandez et al 2010;Shen and Chiou 2010;Udo et al 2010;Wu 2010) such as electronic payment modalities (Kim et al 2010;Schierz et al 2010), online recommendations (Baier and Stuber 2010;Kowatsch and Maass 2010), internet banking (Al-Somali et al 2009;Alsajjan and Dennis 2010;Lee 2009;Muller-Seitz et al 2009;Vrechopoulos and Atherinos 2009;Yoon 2010, Yousafzai et al 2010, as well as self-service systems (Chen et al 2009a;Dimitriadis and Kyzeris 2011;Lee et al 2011;Liu et al 2012;Oghazi et al 2011;Weng et al 2012;Eastlick et al 2012;Pantano and Viassone 2012); whereas other studies in the broad domain of physical stores focus on the introduction of technologies such as RFID, smart mirror, smart shopping trolleys and so on. Event if these studies follow the common approach supported by TAM, they show an absence of a dominant perspective in the field of retailing by adding a wide range of variables (i.e.…”

Section: Literature Review Methodsmentioning

confidence: 99%

“…Electronic Commerce Research and Applications (2) Benamati et al, 2010;Faqih, 2012;Han and Han, 2009;Han and Jin, 2009;Hongxia et al, 2011;Hu et al, 2009;Hu et al, 2012;Jiang, 2009;Jou et al, 2011;Lee, 2009;Lorenzo-Romero et al, 2011;Liu and Forsythe, 2011;Luo et al 2010;San Martin Gutiérrez et al, 2010;Sawng et al, 2011;Shen and Chiou, 2010;Taylor and Strutton, 2010;Ting Pan and Cao, 2011;Tsai and Yeh, 2010;Udo et al, 2010 sequences of using the system (Lee 2009;Tanakinjal et al 2010). For instance, people may feel a certain level of risk when purchasing a product through a new technology (i.e.…”

Section: Behavioural Controlmentioning

confidence: 99%

“…Perceived risk has been defined as the consumer's perceptions of the uncertainty and the possible undesirable con- Lee et al, 2011;AlMaghrabi and Dennis, 2011;Chang, 2010;Chen and Chen, 2011;Chiu et al, 2009;Di Pietro and Pantano, 2012;Di Pietro et al, 2012;Du et al, 2010;Han and Jin, 2009;Ha and Stoel, 2009;Hausman and Siekpe, 2009;Hong et al, 2011;Hu et al, 2009;Jiang, 2009;Kang and Lee, 2010;Kim and Forsythe, 2009;Kim and Oh, 2011;Lee and Chang, 2011;Lee and Chen, 2010;Li et al, 2012;Liu and Forsythe, in press;Liu and Li, 2011;Mäntymäki and Salo, 2011;Oh et al, 2009;Oum and Han, 2011;Shin, 2009a;Shin, 2009b;Teo and Noyes, 2011;Tseng and Lo, 2011 Faqih, 2012;Ha and Stoel, 2009;Han and Jin, 2009;Jiang, 2009;Li and Yeh, 2010;Li et al, 2012;LorenzoRomero et al, 2011;Luo et al, 2010;Oh et al, 2009;Oum and Han, 2011;Palvia, 2009;Shin, 2009a;Taylor and Strutton, 2010;…”

Section: Consumer's Perception Of Technology Safety and Costmentioning

confidence: 99%

“…We believe that additional empirical works are useful to establish more in detail what drives the consumers capacity to adopt a certain technology, as well as to what extent the personal traits influence this adoption and under what Enjoyment can be considered the degree to which consumer perceives a certain technology as pleasant (Venkatesh 2000). This represents an emotional state or an intrinsic motivation capable of stimulating consumers in continuing such behaviours (Chang 2010;Chiu et al 2009;Du et al 2010;Ha and Stoel 2009;Han and Jin 2009;Hausman and Skiepe 2009;Hu et al 2009;Jiang et al 2009;Kang and Lee 2010;Kim and Forsythe 2009;Liu and Forsythe 2011;Oh et al 2009;Tseng and Lo 2011;Shin et al 2009a,b). Much emphasis on enjoyment has been discussed and applied to previous research on online retailing (Pantano and Corvello 2010).…”

Section: Psychological Traitsmentioning

confidence: 99%

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Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing

Pantano

Pietro

2012

Journal of Technology Management & Innovation

130

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The availability of a huge number of studies about the Technology Acceptance Model (TAM) for predicting consumer's acceptance and usage of innovations in points of sale motivates writing of the present. Review, with emphasis on the new variables integrated in the traditional model. This is concerned with a synthesis of the current progresses in the field, thus offering a unified view of consumers' behaviour towards new technical solutions. Such synthesis is achieved from an extensive literature analysis, including computer science, innovation, human-computer interaction, and technology management perspectives. For each case, both opportunities and issues are outlined in order to advance the current knowledge and highlight what practitioners and scholars should take into account for developing new and efficient corporate strategies. ly applied also at retailing and consumers' usage of a new system in the points of sale (Pantano and Servidio, 2012). Hence, there is a huge amount of studies on the extended TAM, thus the need of a review able to synthesis the current progresses in this direction emerges for proposing a unified view of consumers' behaviour towards the new technical solutions in the points of sale. The aim of this paper is to provide a more comprehensive view of current researches in marketing and management studies, by reviewing the extant literature on TAM for advanced technology-based innovations for retailing including computer science, innovation management, human-computer interaction, and technology perspectives. We pursue this objective by reviewing studies that provide summaries of the variables and key findings of papers that directly address TAM. To achieve this task, we outline opportunities to enrich the knowledge of the phenomenon along with issues that practitioners and scholars should take into account for the development of new and efficient corporate strategies.The first part of the paper is devoted to the definition of emerging lines of inquiry and discussions of the theoretical contributions to the overall understanding of the phenomenon; whereas the second one focuses on the avenues for future perspectives, research methods and directions, suggestions on possible overviews for improving understanding of theoretical and practical issues emerged from the analysis. Conceptual frameworkIn the last decades an important line of inquiry focused on users' acceptance of new technologies has emerged, by understanding the main variables able to predict the actual usage of a system, in order to properly tailor new services and products to the market based on Technology Acceptance Model (Davis, 1989). In fact, literature proposes a wide range of successful applications at several sectors, such as e-learning (Liu et al.

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Section: Literature Review Methodsmentioning

confidence: 99%

Section: Behavioural Controlmentioning

confidence: 99%

Section: Consumer's Perception Of Technology Safety and Costmentioning

confidence: 99%

Section: Psychological Traitsmentioning

confidence: 99%

See 2 more Smart Citations

Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing

Pantano

Pietro

2012

Journal of Technology Management & Innovation

130

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“…Liu (2008) reviewed the arguments both criticising and defending business method patents and analyzed the underlying reasons for the controversy. Han and Jin (2009) studied the origin and development of technology acceptance model (TAM) in the ecommerce, summarized and contrasted classified TAM into the following three categories: simple modified TAM, models combining TAM with related theories and acceptance models from other perspectives. Gupta et al (2009) reviewed, classified, consolidated, and synthesized the contributions to the expanding field of e-business that had been published in Production and Operations Management.…”

mentioning

confidence: 99%

Analysis of research papers on E-commerce (2000–2013): based on a text mining approach

Bei-ni

Lee

2015

Scientometrics

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E-commerce (EC) is sweep across the globe and has become a most important commercial activity. Accordingly, EC also causes the academia's research interests. A lot of research achievements have been gained in recent years. This paper takes these achievements as research object and collects 8488 research papers published in academic journals during 2000-2013 included in Web of Science database. Using text mining techniques, 68 terms are identified as the main keywords of EC field. Then the scientific structure of the EC is mapped through multidimensional scaling, based upon the cooccurrence of the main terms in the academic journals. The results show that the EC domain is composed of three main fields, such as technology, management and customer. Furthermore, knowledge graph based on the EC research network is visualized and it shows that the whole EC research papers covering seven important subnets, which are: internet, consumer behaviour, customer satisfaction, online shopping, reputation, Taiwan and knowledge management.

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The Success of Google Search, the Failure of Google Health and the Future of Google Plus

Landeweerd

Spil

Klein

2013

Grand Successes and Failures in IT. Public and Private Sectors

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Part 2: Studies of IT AdoptionInternational audienceWhat makes an e-commerce company successful? In 2011 24% of venture capital in the US went into Internet companies adding up to a total of $6.9 billion (PwC & NVCA, 2011). With such high stakes the question of e-commerce success is more topical than ever. Google, one of the biggest e-commerce companies in the world, despite huge successful products like Google Search, has also seen failures. In this paper, we explore factors associated with successful and unsuccessful adoption of Google products using a literature study in conjunction with qualitative analysis of the Google Search, Google Health, and Google Plus products. Our research identifies key success factors for user adoption of Google products and predicts that Google Plus in its present form will lead to failure. The study shows that perceived compatibility, perceived usefulness, information quality, balancing risks with trust, and finally social pressure are important success factors for Google. Despite limiting the examination to Google products, results can serve as a guideline for other e-commerce ventures

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A Review of Technology Acceptance Model in the E-commerce Environment

Cited by 14 publications

References 12 publications

Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing

Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing

Analysis of research papers on E-commerce (2000–2013): based on a text mining approach

The Success of Google Search, the Failure of Google Health and the Future of Google Plus

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A Review of Technology Acceptance Model in the E-commerce Environment

Cited by 14 publications

References 12 publications

Understanding Consumer&#8217;s Acceptance of Technology-Based Innovations in Retailing

Understanding Consumer&#8217;s Acceptance of Technology-Based Innovations in Retailing

Analysis of research papers on E-commerce (2000–2013): based on a text mining approach

The Success of Google Search, the Failure of Google Health and the Future of Google Plus

Contact Info

Product

Resources

About

Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing

Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing