“…Dutta, Bergen, Heide, & John, 1995, Frazier, 1999, Kabadayi, Eyuboglu, & Thomas, 2007, Wallace, Johnson, & Umesh, 2009), research on multiple channel choice is needed (e.g. He, Brouthers, & Filatotchev, 2013, LaPlaca, 2007, Li, He, & Sousa, 2016, Rosenbloom, 2007, Vinhas, Chatterjee, Dutta, Fein, Lajos, Neslin, Scheer, Ross, & Wang, 2010.…”