A Review of the Norwegian Plain Language Policy

Johannessen, Marius Rohde; Berntzen, Lasse; Ødegård, Ansgar

doi:10.1007/978-3-319-64677-0_16

Cited by 3 publications

(3 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Collaboration with NHI gave all subscribers an email with a unique link to our survey. 23 This method made it slightly less accessible for the approximately 2% of GPs who do not subscribe to NHI. The use of Netigate prevented multiple answers from the same source , which is considered a strength.…”

Section: Discussionmentioning

confidence: 99%

“…To reach responders, we collaborated with Norwegian Health Informatics (NHI), a web-based portal that hosts an online clinical decision support product (NEL), to which approximately 98% of all Norwegian GPs subscribe. 23 An invitation was sent to all NEL subscribers including a unique email link to the survey, ensuring both the authenticity and anonymity of the responders. In addition, we used large social media groups of GPs to stimulate participation and invite GPs who did not receive a personal email.…”

Section: Methodsmentioning

confidence: 99%

See 1 more Smart Citation

Primary care gatekeeping during the COVID-19 pandemic: a survey of 1234 Norwegian regular GPs

Norberg,

Johnsen,

Kristiansen

et al. 2023

BJGP Open

View full text Add to dashboard Cite

BackgroundIn the Nordic healthcare systems, general practitioners (GPs) regulate access to secondary health services as gatekeepers. Limited knowledge exists about the gatekeeper role of GPs during public health crises seen from the GPs’ perspective.AimTo document GPs’ gatekeeper role and organisational changes during the initial Covid-19 lockdown in Norway.Design & settingA cross-sectional online survey was addressed to all regular Norwegian GPs (n = 4858) during pandemic lockdown in spring 2020.MethodEach GP documented how patients with potential Covid-19 disease were triaged and handled during a full regular workday. The survey also covered workload, organisational changes and views on advice given by the authorities.ResultsA total of 1,234 (25%) of Norway’s GPs participated. Together, they documented nearly 18,000 consultations, of which 65% were performed digitally (video, text, and telephone). Suspected Covid-19 symptoms were reported in 11% of the consultations. Nearly all these patients were managed in primary care, either in regular GP offices (56%) or GP-run municipal respiratory clinics (41%), while 3.7% (n=73) were admitted to hospitals. The GPs proactively contacted an average of 0.8 at-risk patients per day. While 84% were satisfied with the information provided by the medical authorities, only 20% were able to reorganise their practice in accordance with national recommendations.ConclusionDuring the early stage of the Covid-19 pandemic in Norway, the vast majority of patients with Covid-19-suspected symptoms were handled in primary care. This is likely to have protected secondary health services from potentially detrimental exposure to contagion and breakdown of capacity limits.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Primary care gatekeeping during the COVID-19 pandemic: a survey of 1234 Norwegian regular GPs

Norberg,

Johnsen,

Kristiansen

et al. 2023

BJGP Open

View full text Add to dashboard Cite

show abstract

“…The change of ownership system has also been part of the Norwegian plain language project, another part of the overall digitalization plan for Norway [23]. Using plain language in the change of ownership process has significantly reduced the number of calls and e-mails to local offices, as users find the process and language of the new system easier to understand.…”

Section: Vehicle Registration Transfermentioning

confidence: 99%

Electronic Governance and Open Society: Challenges in Eurasia

2020

Communications in Computer and Information Science

View full text Add to dashboard Cite

While adoption of new technologies and supply of online services are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and external end-users are only marginal addressed. Based on three vignettes from Norway, this paper argues that the importance of cost overrun is over estimated in the short run, while long-term benefits as well as indirect benefits are underestimated in public sector it-projects. We present a set of propositions for future government digitalization projects, bringing attention to the involvement of internal and external users and bringing focus to balancing short term and long term direct and indirect costs.

show abstract