2021
DOI: 10.11591/eei.v10i1.1755
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A review of website evaluation using web diagnostic tools and data envelopment analysis

Abstract: This paper presents a review of the most recently published works of the use of data envelopment analysis (DEA) in the evaluation of websites of different fields such as healthcare, e-business, e-commerce, and e-government. The evaluation of websites is performed using web diagnostic tools (WDTs). Some studies have evaluated e-government websites using WDTs only, while others integrate them with data envelopment analysis. We summarize each study including the country that was conducted in, the size of data set… Show more

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Cited by 5 publications
(3 citation statements)
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“…In our search for past studies, we found seven SLRs addressing web accessibility. Najadat et al [119] indicated that research on web accessibility has grown since 2007. However, the development of accessibility evaluation tools, metrics, and standards was addressed poorly by past literature.…”
Section: Web Accessibility In Past Studiesmentioning
confidence: 99%
“…In our search for past studies, we found seven SLRs addressing web accessibility. Najadat et al [119] indicated that research on web accessibility has grown since 2007. However, the development of accessibility evaluation tools, metrics, and standards was addressed poorly by past literature.…”
Section: Web Accessibility In Past Studiesmentioning
confidence: 99%
“…Many complexities enrolling methods for trust have been proposed by researchers from different ways; by the by, most by a wide margin of them essentially measure certain trust related course and go along with them into a trust a spark by translating a store for each course. Different works exit on the issue of trust estimation (some may decipher it as trust esteems or trust computing) [2][3][4].…”
Section: Related Workmentioning
confidence: 99%
“…Metode DEA untuk mengukur efisiensi kinerja proses tidak hanya dapat digunakan di lembaga/institusi pendidikan saja. Namun karena keunggulannya metode ini telah digunakan di berbagai organisasi antara lain untuk mengukur efisiensi kinerja inovasi organisasi sektor public (Vechkinzova et al, 2019), mengukur efisiensi pada lembaga perbankan oleh Anouze & Bou-Hamad (2019), dan Kadirisman, (2021), pengukuran efisiensi penggunaan website oleh Najadat et al, (2021), pengukuran efisiensi pada lembaga Kesehatan oleh Ahmed et al, (2019). Pengukuran efisiensi menggunakan metode DEA juga telah digunakan pada Lembaga perguruan tinggi antara lain oleh Nakaima et al, (2013) dan Ahmi et al, (2018), pada SMA/SMK Mahmudah et al, (2018) dan Mustakim et al, (2019).…”
Section: Pendahuluanunclassified