A Robust Methodology for Building an Artificial Intelligent (AI) Virtual Assistant for Payment Processing

Sam, Albert; Singh, Brijesh; Das, Anandarup

doi:10.1109/temscon.2019.8813584

Cited by 10 publications

(4 citation statements)

References 4 publications

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“…These clever bots utilize Natural Language Processing (NLP) algorithms to comprehend consumer requests, interpret their intentions, and autonomously give relevant information or support. Through the utilization of chatbots, organizations may optimize client interactions, minimize waiting periods, and offer continuous help, thus improving service efficiency and customer contentment [10].…”

Section: Fig 2 Ai Technologies Used By Clever Chatbotsmentioning

confidence: 99%

The Role of AI Enabled Chatbots in Omnichannel Customer Service

Ghosh,

Ness,

Salunkhe

2024

J. Eng. Res. Rep.

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Currently, organizations are progressively embracing artificial intelligence (AI) and chatbots to transform omnichannel customer service in the modern digital age. This study examines the revolutionary impact of artificial intelligence (AI) and chatbots in providing seamless, personalized, and efficient consumer experiences across various communication channels. AI technology, such as machine learning and natural language processing, enable organizations to analyze large volumes of data, predict client requirements, and offer immediate support. Chatbots, functioning as artificial intelligence-powered virtual assistants, have a key function in interacting with customers through natural language conversations and providing immediate assistance through several channels, including websites, mobile apps, and messaging platforms. Through the utilization of artificial intelligence (AI) and chatbots, organizations may optimize efficiency, responsiveness, and personalization in consumer interactions, resulting in heightened satisfaction and loyalty. Nevertheless, the implementation of AI and chatbots in omnichannel customer service also gives rise to ethical concerns, including data protection, transparency, and fairness, which need to be resolved in order to guarantee appropriate utilization of these technologies. Notwithstanding these difficulties, the capacity of AI and chatbots to revolutionize the customer service industry is unquestionable, providing organizations with novel prospects to distinguish themselves and provide extraordinary experiences in the digital era. This article offers valuable insights into the developing patterns, difficulties, and possibilities linked to AI and chatbots in Omnichannel customer service. It emphasizes the revolutionary influence of these technologies on the future of managing customer experience.

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Section: Fig 2 Ai Technologies Used By Clever Chatbotsmentioning

confidence: 99%

The Role of AI Enabled Chatbots in Omnichannel Customer Service

Ghosh,

Ness,

Salunkhe

2024

J. Eng. Res. Rep.

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show abstract

“…It provides convenience in navigating the messenger and Google meet by clicking or using the user's voice. They became independent using AI virtual assistants (Mekni, 2021;Sam et al, 2019). Moreover, Song (2019) found that AI virtual assistants have a favorable influence on behavioral intention.…”

Section: Clark: "It Made It Easier Since I Don't Need To Read I'll Ju...mentioning

confidence: 99%

Leveraging Education through Artificial Intelligence Virtual Assistance: A Case Study of Visually Impaired Learners

Mina¹,

Solon²,

Sanchez³

et al. 2023

Int. J. Edu. Inno. Res.

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The study aims to explore an in-depth analysis of leveraging education through artificial intelligence (AI) virtual assistance among visually impaired learners. The investigation centers on describing the challenges and struggles encountered by visually impaired learners, highlighting the usage of AI virtual assistance, the adaptability of the visually impaired learners, and the enhancement of the curriculum. This study utilized a qualitative case study research design using Braun and Clarke’s (2008) data analysis method to describe an in-depth dissection of a case study involving five visually impaired learners through semi-structured interviews. Findings revealed five themes: (1) barriers in the learning process, (2) essentiality of AI virtual assistants, (3) achieving competence through technology, and (4) inclusive teaching and learning environment. The findings show that this pandemic has brought challenges to visually impaired learners in education, such as personal struggles, insufficiency of resources, and adapting to new learning modalities. However, AI virtual assistance allowed them to explore their potential and help them achieve academic tasks that are generally difficult due to their visual impairment. Researchers recommend improving the teaching and learning of visually impaired students in secondary schools.

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“…It provides convenience in navigating the messenger and Google meet by clicking or using the user's voice. They became independent using AI virtual assistants (Mekni et al, 2020;Sam et al, 2019). Moreover, Song (2019) found that AI virtual assistants have a favorable influence on behavioral intention.…”

Section: Relevance and Sufficiencymentioning

confidence: 99%

Leveraging education through artificial intelligence virtual assistance: A case study of visually impaired learners

Mina¹,

Solon²,

Sanchez³

et al. 2023

PEDAGOGICAL RES

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The study aims to explore an in-depth analysis of leveraging education through artificial intelligence (AI) virtual assistance among visually impaired learners. The investigation centers on describing the challenges and struggles encountered by visually impaired learners, highlighting the usage of AI virtual, the adaptability of the visually impaired learners, and the enhancement of the curriculum. This study utilized a qualitative case study research design using Braun and Clarke’s (2008) data analysis method to describe an in-depth dissection of a case study involving five visually impaired learners through semi-structured interviews. Findings revealed four themes: (1) barriers in the learning process, (2) essentiality of AI virtual assistants, (3) achieving competence through technology, and (4) inclusive teaching and learning environment. The findings show that this pandemic has brought challenges to visually impaired learners in education, such as personal struggles, insufficiency of resources, and adapting to new learning modalities. However, AI virtual assistance allowed them to explore their potential and help them achieve academic tasks that are generally difficult due to their visual impairment. Researchers recommend improving the teaching and learning of visually impaired students in secondary schools.

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A Robust Methodology for Building an Artificial Intelligent (AI) Virtual Assistant for Payment Processing

Cited by 10 publications

References 4 publications

The Role of AI Enabled Chatbots in Omnichannel Customer Service

The Role of AI Enabled Chatbots in Omnichannel Customer Service

Leveraging Education through Artificial Intelligence Virtual Assistance: A Case Study of Visually Impaired Learners

Leveraging education through artificial intelligence virtual assistance: A case study of visually impaired learners

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