“…Furthermore, lack of a team that consists of cross-functional and knowledgeable people in the organisation is likely to cause the integration to fail. The "interessement" that ensures that actors' interests are also fulfilled is activated through the process of change management, planning, budgeting, training, scope, lack of integration, adequate testing, project team, senior management and organisation (Amid et al, 2012;Gargeya and Brady, 2005;Heeks and Stanforth, 2007;Sumner, 2000;L opez and Ishizaka, 2017). These inhibiting factors apply to both ERP and ECM, as argued by Van Rooij (2013).…”