A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 5000

Hearit, Keith Michael; Courtright, Jeffrey L.

doi:10.1080/10510970309363267

Cited by 63 publications

(26 citation statements)

References 42 publications

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“…This essay takes a different approach, however, because we feel that reflective, inclusive research that adequately includes the perspectives of stakeholders other than the organization experiencing a crisis or that has to manage it will enrich crisis communication theory and research as well as crisis response planning and protocols. Hearit and Courtright (2003) observed: ''[A]ny crisis situation must take into account the rhetoric of other groups that have an effect on the ensuing discourse'' (p. 92). Few researchers, however, have heeded this call.…”

Section: Adequacy Of Responsementioning

confidence: 99%

Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research

Waymer¹,

Heath²

2007

Journal of Applied Communication Research

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Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term*security*to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols.Many crises arise when key stakeholders are harmed by organizations' (in)actions, yet, in public relations and crisis communication research and literature, we rarely are exposed to the voices of many ''forgotten'' publics. Almost overwhelmingly, crisis communication research and literature, which are dominated by the managerial perspective, serve as a manual for ways that organizations can handle crises at hand, avoid legal sanctions and punitive damages, and address displeased publics. In such analyses, there is little or no attention to the voices of the affected publics, those whose interests are part or most of the reason why the subject organization is suffering a crisis and in need of responding to public and media inquiry. In this essay, we advance the view that crisis communication research, strategy, and responses will continue to be

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Section: Adequacy Of Responsementioning

confidence: 99%

Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research

Waymer¹,

Heath²

2007

Journal of Applied Communication Research

View full text Add to dashboard Cite

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“…The current analysis argues, as Hearit and Courtright (2003) did, that crisis events are co-constructed by ''multiple participants'' (p. 89). These third-party groups, including those who commentate the events (media), those who claim they were harmed by the events (victims), and others who play an active role either as advocators for the accused or adjudicators, are not just peripheral observers.…”

Section: Third-party Response To Crisesmentioning

confidence: 66%

Framing Kwame Kilpatrick: Third-Party Response to the Text Message Scandal

Padgett

2014

Communication Studies

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“…It is sometimes treated as a part of organizational crisis management and sometimes as a separate discipline. Some scholars even argue that given the crucial role of crisis perception (that is, that the crisis exists because someone perceives it to be real), crisis communication is in fact at the core of crisis management (Benoit, 1997;Coombs, 1999;Hearit and Courtright, 2003). However, the academic literature on crisis communication vis-à-vis crisis management has mainly evolved along separate paths, although they share some fundamental characteristics.…”

Section: Crisis Communication As a Corporate Disciplinementioning

confidence: 99%

“…Other researchers have subsequently taken up the early works by Allen and Caillouet and by Benoit. Hearit (1994;1995a, b;, Hearit and Courtright, 2003and Hearit and Courtright, 2004 have focused on the apology as one of Benoit's rhetorical strategies and developed an apologetic ethics as a normative standard for how to apologize (see also Johansen 2007, 2010). In combining Benoit's image restoration strategies and Mitroff's crisis classification with public relations theories focusing on relationship management (for example, Ledingham and Bruning, 2000) and attribution theory from social psychology (Kelley and Michela, 1980), Coombs has presented the so-called Situational Crisis Communication Theory (SCCT) (Coombs and Holladay, 2002;Coombs, 2004Coombs, , 2007.…”

Section: The Centrality Of Reputation In Crisis Communicationmentioning

confidence: 99%

The risks of nation branding as crisis response: A case study of how the Danish government turned the Cartoon Crisis into a struggle with Globalization

Rasmussen

Merkelsen²

2014

Place Brand Public Dipl

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In this article, we investigate the limitations of organization-centric models for crisis communication in handling place crises. Two distinct types of place crisis are identified as what we respectively term the 'sudden' and the 'ongoing' type. We point out that place branding traditionally has been used to handle the latter type. We then demonstrate how the inspiration from corporate communication in place branding has led to a fixation on reputation, which becomes salient when place branding is used as crisis communication in sudden crisis. Here the corporate inspiration tends to rule out alternative strategies for handling crises based on 'societal models'. Through a case study of Denmark's so-called Cartoon Crisis we demonstrate how crisis communication falls short of coping aptly with the complexity of the crisis due to the branding-inspired translation from 'sudden' to 'ongoing' crisis. We thus argue that the Danish government's solution in nation branding aimed at the reputational implications failed to address the immediate consequences of the crisis vis-à-vis national security and exports. And that this solution in turn created the reputation as additional risk. We conclude that a broader societal perspective on crises therefore is needed in the emerging academic literature on place crisis communication.Place Branding and Public Diplomacy (2014) 10, 230-248.

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A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 5000

Cited by 63 publications

References 42 publications

Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research

Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research

Framing Kwame Kilpatrick: Third-Party Response to the Text Message Scandal

The risks of nation branding as crisis response: A case study of how the Danish government turned the Cartoon Crisis into a struggle with Globalization

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