A Socio-Technical Account of an Internet-Based Self-Service Technology Implementation

Naidoo, Rennie

doi:10.4018/jantti.2010040102

Cited by 3 publications

(1 citation statement)

References 35 publications

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“…More recently, the Queensland education department used ANT to investigate the impact of ICT in education (Simpson, 2000;Australian Government Department of Education, 2007). There are also recent examples of how ANT was used to analyse ICT infrastructure (Cordella, 2010), financial institutions (Iyamu & Roode, 2010), call-centres (Naidoo, 2010) and on-line communities (Zammar, 2010).…”

Section: Students Learning Disabilities Actors and Networkmentioning

confidence: 99%

School Children with Learning Disabilities

Adam

Tatnall

2012

International Journal of Actor-Network Theory and Technological Innovation

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This article presents a report on an investigation into the use of Information and Communications Technologies (ICT) to aid in the education of students with Learning Disabilities. The study was framed by the use of actor-network theory. The term ‘Learning Difficulties’ (sometimes also referred to as Special Needs) is used in reference to a large heterogeneous group of students who are seen to have significant difficulties in the acquisition of literacy and numeracy skills and need extra assistance with schooling. Another more specific term is ‘Learning Disabilities’ that refers to the sub-set of students who constitute a small sub-group that exhibit severe and unexplained problems. The reported study involved case studies and participant observation of the use of ICT in two outer suburban Special Schools in Melbourne, and an investigation of the role and impact of Education Department policies on these school environments. Research at the two Special Schools revealed that use of ICT can have a very beneficial impact on these students by improving their self-esteem and facilitating their acquisition of useful life skills.

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Section: Students Learning Disabilities Actors and Networkmentioning

confidence: 99%

School Children with Learning Disabilities

Adam

Tatnall

2012

International Journal of Actor-Network Theory and Technological Innovation

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Use of ICT to Assist Students with Learning Difficulties: An Actor-Network Analysis

Adam

Tatnall

2010

Key Competencies in the Knowledge Society

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This paper reports on an investigation of the use of Information and Communications Technologies (ICT) to aid in the teaching of students with learning disabilities. The term 'learning difficulties' is used in reference to a heterogeneous group of students who are seen to have significant difficulties in the acquisition of literacy and numeracy skills. Other terms sometimes used in this context are 'learning disabilities' and 'special needs'. The study involved participant observation of the use of ICT in two outer suburban Melbourne Special Schools, and an investigation of the role and impact of Education Department policies on these school environments. Research at the two Special Schools revealed that use of ICT can have a very beneficial impact on these students by improving their self esteem and facilitating their acquisition of useful life skills. The study was framed by the use of actor-network theory.

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Unravelling Design Controversies in a Transnational Healthcare Information System

Naidoo

2014

International Journal of Actor-Network Theory and Technological Innovation

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Healthcare insurance firms are experimenting with integrating self-managed healthcare elements into their product and service design and making these available through transnational healthcare information systems (THISs). The purpose of this article is to analyze this technology using a socio-technical theoretical lens. Drawing from a longitudinal case study, this paper unravels some of the design controversies presented by a self-managed nutrition technology, designed by a South African healthcare insurance firm for the local and UK market. Using key concepts (inscription, translation, enrollment, delegation, and displacement) from actor-network theory, this paper reveals why, in this context, the traditional face-to-face dietetic practice could not be completely entrusted to a THIS. The results demonstrate that firms are sometimes better off resorting to traditional channels for complex and high contact healthcare interventions. Practitioners need to be aware of potentially ‘tricky' socio-technical entanglements when designing a novel THIS and future researchers must account for the increasing complexity involved in operating these technologies in different national healthcare contexts. Guidelines are offered for firms contemplating off-shoring self-managed healthcare technology developments.

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A Socio-Technical Account of an Internet-Based Self-Service Technology Implementation

Cited by 3 publications

References 35 publications

School Children with Learning Disabilities

School Children with Learning Disabilities

Use of ICT to Assist Students with Learning Difficulties: An Actor-Network Analysis

Unravelling Design Controversies in a Transnational Healthcare Information System

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