A Soothing Software Robot: Modeling Users' Emotions from Utterances

Tsuburaya, Yuki; Chaminda, Hapugahage Thilak; Saito, Azusa; Osano, Minetada

doi:10.1109/icbake.2009.50

Cited by 2 publications

(2 citation statements)

References 2 publications

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“…Previous studies have shown that these intelligent machines are suggested as family members, and the product design of robots determines their acceptance and adoption (Caudwell and Lacey, 2020). Discussion on the product design of robots believes that the baby mode (cuteness) is effective (Tsuburaya et al, 2009;Mara and Appel, 2015). For instance, Lorenz (1971) suggested that the product look of robots, such as large eyes, protruding facial regions, lumbering, stubby limbs, evoke favorable affective responses from humans.…”

Section: Introductionmentioning

confidence: 99%

The cuter, the better? The impact of cuteness on intention to purchase AI voice assistants: A moderated serial-mediation model

Song

et al. 2022

Front. Psychol.

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Due to the lockdown, more and more people are used to communicating with AI voice assistants during the post-COVID era. This study investigates the relationship between the perceived cuteness of AI voice assistants and the intention to purchase via a moderated serial-mediation model. We tested a PLS-SEM model with 284 survey data from an online experiment. The findings indicate that: (1) different cuteness appearances lead to different levels of perceived cuteness; (2) perceived cuteness positively affects intention to purchase; (3) the positive direct effect is serial mediated by social presence and user engagement; (4) the serial mediation effect is negatively moderated by perceived risk of service failure, which means the positive influence of perceived cuteness on intention to purchase is weakened at a high level of perceived risk. Our research has both theoretical and managerial contributions, which also reminds enterprises to grasp the cuteness degree of the product.

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Section: Introductionmentioning

confidence: 99%

The cuter, the better? The impact of cuteness on intention to purchase AI voice assistants: A moderated serial-mediation model

Song

et al. 2022

Front. Psychol.

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“…Another oft-cited theory in the design of robots is Konrad Lorenz’s (1971) Baby Schema (cf. Breazeal, 2002; Breazeal and Foerst, 1999; Foerst, 1999; Gn, 2017; Mara and Appel, 2015; Šabanović and Chang, 2015; Tsuburaya et al, 2009), a set of features that were common to both young children and baby animals, including ‘a relatively large head, predominance of the brain capsule, large and low-lying eyes, bulging cheek region, short and thick extremities, a springy elastic consistency, and clumsy movements’ (Lorenz, 1971: 154–162). Such characteristics would, Lorenz argued, elicit positive affective responses from parents and other caregivers, including bonding and attachment formation, the desire to nurture and protect, the desire to take the child into one’s arms and the urge to look at the infant for longer periods (Glocker et al, 2009; Golle et al, 2013; Lorenz, 1971).…”

Section: Introductionmentioning

confidence: 99%

What do home robots want? The ambivalent power of cuteness in robotic relationships

Caudwell

Lacey

2019

Convergence: The International Journal of Research into New Med

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A wave of social, domestic robots is poised to enter our homes. Robots such as Jibo, Kuri and Olly are networked with other ‘smart’ devices and use cameras and voice control to provide companionship, care and household management. These robots are proposed as members of the family, and as such must encourage intimacy and trust with their human caregivers. In this article, we explore the nexus between the cute aesthetic of home robots and the kinds of affective relationships this aesthetic enables with the human user. Our argument is that the cuteness of home robots creates a highly ambivalent relationship of power between (human) subject and (robotic/digital) object, whereby the manifestation of consciousness and the production of lasting emotional bonds require home robots to exceed the affective and semiotic limitations, even as their cute appearance may encourage the production of intimacy. By exceeding the borders established by their own design, home robots are able to manifest as conscious beings, a manifestation which both destabilizes the power differential between user and robot and, paradoxically, points to the possibility of their own replacement. To explore these ideas, we discuss three soon-to-be-released social robots: Mayfield Robotics’ Kuri, Emotech’s Olly and Jibo Inc.’s Jibo. Each promises a unique personality that will integrate them as a member of the family.

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A Soothing Software Robot: Modeling Users' Emotions from Utterances

Cited by 2 publications

References 2 publications

The cuter, the better? The impact of cuteness on intention to purchase AI voice assistants: A moderated serial-mediation model

The cuter, the better? The impact of cuteness on intention to purchase AI voice assistants: A moderated serial-mediation model

What do home robots want? The ambivalent power of cuteness in robotic relationships

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