57This paper addresses aspects of logistics quality management system documentation development and suggests models for quality management system documentation development, documentation hierarchical systems and authorization approval. It also identifies logistic processes and a responsibilities model and a detailed document development and approval process that can be practically applied. Our results are based upon an analysis of advanced Lithuanian and foreign corporate business practices, a review of current literature and recommendations for quality management system standards.
IntroductionDynamic changes in global markets, increasing globalization, growing consumer demand for production and service quality are common challenges that are forced upon today's companies (Bititci et al., 2011; Ronnback, Witell, 2008;Yeung, 2008). According to Bennett, Kerr (1996) advantage. Yet, certification does not guarantee quality; rather, it shows that the company has formalized business processes (Foster, Ogden, 2008;Kannan, Tan, 2007;Pabedinskaitė, Vitkauskas, 2010;Yaacob, 2009).In practice, some companies seek to merely implement a formal quality management system to gain certification. Accreditation and introduction of a standard will not bring radical changes or benefits because the entire company's efforts will be directed towards the formalization of business processes and documentation, rather than on improvement (Fuentes-Fuentes et al., 2007;Gorla et al., 2010). Criticism of the ISO 9000 series of standards is attributed to a relatively large volume of work associated with process documentation (Naor et al., 2008;Olayonwa et al., 2012;Rocha Theoretical and Practical Aspects of Logistic Quality Management System Documentation Development Process ABSTRACT D20; D23; D80; L22; M10