A structural equation model of reputational risk in South Africa

Ferreira-Schenk, Sune; Redda, Ephrem Habtemichael; Dunga, SH

doi:10.1080/23322039.2019.1625739

Cited by 6 publications

(15 citation statements)

References 25 publications

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“…This is so because, with surveys, a researcher could work with large sample sizes which increase the credibility of the survey-based reputational risks relevant factors and mitigation factors identified in the literature. An analysis of the sample sizes of the four identified studies using survey for data collection revealed very low sample sizes: 28 respondents (Tăchiciu et al, 2020), 32 bank managers (Bawre & Kar, 2019), 109 respondents (Oseni & Omoola, 2017) and 417 depositors (Ferreira et al, 2019). Thus, the reliability of such works can only be improved through use of larger and more carefully constructed samples.…”

Section: Methodsmentioning

confidence: 99%

“…This provides useful insights into specific incidents affecting the reputation of banks and imformation on practical means to identify specific reputational risk relevant incidents. Another key methodological feature of research in this area is the limited case study approaches at the micro level of analysis and the geographical bias towards the United States, the United Kingdom and Europewith the exception of Ferreira, Redda and Dunga (2019), who use individual level dataset collected through questionnaire survey from bank depositors in South Africa…”

Section: Gaps In Methodological Approachmentioning

confidence: 99%

“…Additionally, Ferreira, Redda and Dunga (2019) use the theory of behavioral finance to examine depositors' behavior as a determinant of reputational risks in banks. The results revealed that behavioral biases and depositors' risks tolerance level influenced reputational risks.…”

Section: Mapping Conceptual Approaches To Issues In Reputational Risks Researchmentioning

confidence: 99%

See 2 more Smart Citations

Reputational Risks in Banks: A Review of Research Themes, Frameworks, Methods, and Future Research Directions

et al. 2021

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Section: Methodsmentioning

confidence: 99%

Section: Gaps In Methodological Approachmentioning

confidence: 99%

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Reputational Risks in Banks: A Review of Research Themes, Frameworks, Methods, and Future Research Directions

et al. 2021

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“…Established theories identified represent 22.8% of the reviewed articles while underdeveloped framework and models represent 34.2% and the remaining 43% of the reviewed articles did not use a framework. Examples of the theories used are cheap talk theory (Barakat et al, 2019), theory of behavioral finance (Ferreira et al, 2019), expectancy violation theory, institutional legitimacy…”

Section: Research Frameworkmentioning

confidence: 99%

Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions

Adeabah

Andoh

Asongu

et al. 2022

Journal of Economic Surveys

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This study examined the research trends on reputational risk in banks using a systematic literature review and network analysis (SLRNA) approach on 35 research articles published between 2010 and 2020. It was found that only developed countries (i.e., the United States and Europe) have been actively contributing to research on reputational risks in banks, suggesting that reputational risks management of banks has not gained the global attention it deserves. Moreover, we identified five broad research themes from the thematic network analysis, namely, reputational risk of operational losses, reputational effects of media tone, performance implications of reputational risk management, management of reputational risk in banks, sustainability practices and reputational risk of banks in the project finance market. Nonetheless, there still a number of areas that require further attention. These include conceptualization of reputational risk management in banks that explore the dynamic and interdependencies in a system thinking framework, the role of corporate governance, environmental and social issues on reputational risk, how sustainability practices shape reputational risk management, the role of political connections in mitigating reputational effect of operational loss events, and how information and communication technology (ICT) mechanisms impact reputational risk management in banks.

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“…These potential risks are true for all sectors of industry operating in the social media space. However, it could be argued that the financial sector, including those operating in South Africa, carries a higher prospect of possible damage to reputation and loss of revenue given the sensitivity in managing financial resources, and the volatility attached to operational losses that have seen a number of financial disturbances including the collapse of some institutions over the last two decades (Barakat et al, 2019;Ferreira et al, 2019). Raj and Sindhu (2013) highlight that it is imperative that those within the finance system identify and measure various risks faced and initiate suitable remedies to mitigate them.…”

Section: Social Media Policiesmentioning

confidence: 99%

Social Media Policies Within the Financial Sector in South Africa

Berg

Struwig

2020

Sage Open

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The main purpose of this article is to explore the social media policies of financial institutions in South Africa. Owing to the advances in technology, businesses are exposed to many opportunities but also risks in social media platforms. For the study, a thematic framework was considered to analyze social media policies, which included risk and relationship building, brand image and reputation, stakeholders and communities, disciplinary action and compliance as well as professional and personal guidelines. A qualitative document analysis of social media policies of select South African Johannesburg Stock Exchange (JSE) listed financial institutions was then conducted. For the data analysis, a thematic document analysis using a consensual qualitative research process was applied. The results showed that all the financial institutions appreciated the value and opportunities provided by social media and ensured strict compliance to their social media policies. However, there were some financial institutions that did not focus on relationship building, did not mention brand image and reputation, did not include all stakeholders, and did not suggest personal guidelines in their social media policies.

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A structural equation model of reputational risk in South Africa

Cited by 6 publications

References 25 publications

Reputational Risks in Banks: A Review of Research Themes, Frameworks, Methods, and Future Research Directions

Reputational Risks in Banks: A Review of Research Themes, Frameworks, Methods, and Future Research Directions

Reputational risks in banks: A review of research themes, frameworks, methods, and future research directions

Social Media Policies Within the Financial Sector in South Africa

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