A Study Architectural and Intangible Environment Affecting Occupancy Rate of Five Stars Business Hotel in Amman

Abstract

The main objective of the research is to justify the large discrepancy in the occupancy rate among the five-star business hotels in Amman. The study was based on analysing two aspects, namely the service quality and the architectural characteristic as basic determinants for a single category. Descriptive statistics and one way analysis of variance (ANOVA) was used using SPSS to Analyse the impact of service quality on hotel occupancy rates. The analysis of variance for the 18 hotels showed that there is not any significant difference in service quality among five stars hotels in Amman. Three hotel buildings representing the 18 hotels were selected to analyse the impact of architectural characteristics on hotel occupancy rates, interviews and surveys were conducted with the managers and staff, to collect data about the hotel's architectural characteristic Data was distributed and divided into four dimensions to facilitate the process of architectural analysis, then projected through architectural drawings for comparisons between them; they are narrative design, zoning and privacy in guest rooms, functional hotel components and the architectural composition planning, which has been proven in this research to have a significant impact on occupancy rate, customer satisfaction and loyalty.

Assessment of Users’ Satisfaction Levels in Selected Hotels in Lagos State, Nigeria

“…The physical built environment in hotels can influence guest satisfaction through factors such as indoor and outdoor environments, green spaces, and leisure suitability. Several studies (Al Fahmawee & Jawabreh, 2022;Ayinla et al, 2022) have suggested that design quality which one the most architectural factor of hotel built environment impacts hotel guests' satisfaction through factors such as service design, architectural characteristics, animation programs, hygiene protocols, and perceived service quality. Architectural characteristics, such as narrative design, zoning and privacy in guest rooms, functional hotel components, and architectural composition planning, significantly impact hotel occupancy rates, customer satisfaction, and loyalty (Al Fahmawee & Jawabreh, 2022).…”

“…Several studies (Al Fahmawee & Jawabreh, 2022;Ayinla et al, 2022) have suggested that design quality which one the most architectural factor of hotel built environment impacts hotel guests' satisfaction through factors such as service design, architectural characteristics, animation programs, hygiene protocols, and perceived service quality. Architectural characteristics, such as narrative design, zoning and privacy in guest rooms, functional hotel components, and architectural composition planning, significantly impact hotel occupancy rates, customer satisfaction, and loyalty (Al Fahmawee & Jawabreh, 2022). According to Heesup Han et al (2019) Both internal and external physical environments in luxury resort hotels increase emotional well-being, which in turn leads to increased guest satisfaction and retention (Han et al, 2019).…”

Audit committee characteristics and firm performance: Evidence from the insurance sector in Oman

“…The national exchanges such as the NYSE stipulate the mode of communication that the committee should adopt while engaging with the independent auditors. Some of these securities exchanges give the committee the mandate to evaluate auditors' performance and address any performance-related issues (Abdelbadie and Salama, 2019;Al Fahmawee and Jawabreh, 2022;Jawabreh et al, 2022c;Shniekat et al, 2021;Saleh et al, 2021a). Thus, it is imperative for the audit committee to hold separate meetings from the internal auditors to discuss issues relating to the financial information of the company to acquaint themselves with finer details.…”