A Study of Open Innovation in Telecommunication Services: A Review of Literature &amp; Trends

Birudavolu, Sriram; Nag, Biswajit

doi:10.2139/ssrn.2031639

Cited by 15 publications

(12 citation statements)

References 20 publications

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“…These results are in line with work of Ravichandran (2017), Damanpour (1991) and Shuradze and Wagner (2016) who somehow indicated that strategic agility or flexibility could affect innovation in organisations and these also in line with the work of Lee and Hsieh (2010) who suggested that innovation capacity of an organisation directly affects competitive advantage. The telecom industry, Birudavolu and Nag (2011), in their research on the role of innovation in telecom industry, suggest that in the face of severe competition, and commoditisation, the current traditional telecom business models and services like Voice and Broadband are losing value rapidly causing income loss in telecom industry, leading to a crisis in the Telecom industry. New business models based on Open Innovation and Open Business Models can help the telecom businesses to survive and thrive through changing environment (Birudavolu and Nag, 2011).…”

Section: Discussionmentioning

confidence: 99%

“…The telecom industry, Birudavolu and Nag (2011), in their research on the role of innovation in telecom industry, suggest that in the face of severe competition, and commoditisation, the current traditional telecom business models and services like Voice and Broadband are losing value rapidly causing income loss in telecom industry, leading to a crisis in the Telecom industry. New business models based on Open Innovation and Open Business Models can help the telecom businesses to survive and thrive through changing environment (Birudavolu and Nag, 2011).…”

Section: Discussionmentioning

confidence: 99%

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Strategic agility in telecom industry: the effective factors on competitive advantages

Dehmolaee

Rashnavadi

2019

MEJM

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Businesses from all industries need to monitor their environments and be strategically agile in their processes to be competitive in their respective industries. Strategic agility is defined as firm's strategic intent to achieve agile operations which are driven by the management emphasis on improving its time-based competitive advantage. In this paper, we aimed to understand the role of strategic agility in promoting organisational performance in their competition in the telecom industry. Six hypotheses were developed. By using questionnaires, data were gathered from interviewing 384 practitioners in the telecom industry. Statistical research software such as SPSS and LISREL were used to analyse the data. The results show that strategic agility positively influences technological capabilities and organisational innovation and these in turn positively influence competitive advantage of an organisation in the telecom industry. We find no statistical proof neither for positive influence of strategic agility on organisational learning nor organisational learning on competitive advantage.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Strategic agility in telecom industry: the effective factors on competitive advantages

Dehmolaee

Rashnavadi

2019

MEJM

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“…Prior studies have indicated that innovation is a key factor for long-term success and survival [3,6,23,71,74,79]. According to Verma and Singh [71], telecommunications companies must focus on customer satisfaction, which leads to customer loyalty, to achieve sustainable growth.…”

Section: Sustainable Growthmentioning

confidence: 99%

The Effect of Value Innovation in the Superior Performance and Sustainable Growth of Telecommunications Sector: Mediation Effect of Customer Satisfaction and Loyalty

et al. 2022

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The telecommunications industry has recognized innovation as the key to growth and survival. Globalization, liberalization, and privatization, the terms most commonly associated with this sector, have resulted in fierce competition, making it more difficult for telecommunications firms to increase their market share and, as a result, their customer base, sales volume, and, ultimately, profits. The new success strategy is differentiation through innovation, with the aim of breaking out of the competition and creating an uncontested market. This can be accomplished by providing high-value, innovative services that result in customer satisfaction and promote customer loyalty. The primary goal of this study was to create and validate a conceptual model of value innovation and its impact on firm performance and long-term growth by examining the mediation effect of customer satisfaction and loyalty. The empirical analysis results were based on 304 respondents who completed a paper-based survey provided to employees of Yemeni mobile service providers using a convenience non-probability sampling technique. SmartPLS 3 was used to test the hypothesized relationships using partial least squares structural equation modeling (PLS-PM). As a result, the findings empirically validated the theoretical research model, confirming the importance of the value innovation approach to achieving company performance and long-term growth by promoting customer satisfaction and loyalty. Finally, we have provided a discussion of the study’s theoretical contributions, managerial implications, and future research directions.

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“…[This paradigm] assumes that firms can and should use external ideas as well as internal ideas, and internal and external paths to market, as they look to advance their technology. (Chesbrough, Vanhaverbeke, & West, 2006, p. 1) innovations / volume 8, number 3/4 innovations / Accelerating Entrepreneurship Chesbrough charges strategists to move away from 20 th -century linear thinking (such as Porter's value chain) and begin to think about business innovation from a services perspective (Birudavolu & Nag, 2011).…”

Section: Open Innovation Platforms and Business Modelsmentioning

confidence: 99%

Mobile Powered Development: Theory of Change and Policy Recommendations to Drive Social Impact at the Bottom of the Pyramid

Drouillard¹

2013

Innovations: Technology, Governance, Globalization

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A Study of Open Innovation in Telecommunication Services: A Review of Literature & Trends

Cited by 15 publications

References 20 publications

Strategic agility in telecom industry: the effective factors on competitive advantages

Strategic agility in telecom industry: the effective factors on competitive advantages

The Effect of Value Innovation in the Superior Performance and Sustainable Growth of Telecommunications Sector: Mediation Effect of Customer Satisfaction and Loyalty

Mobile Powered Development: Theory of Change and Policy Recommendations to Drive Social Impact at the Bottom of the Pyramid

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