2022
DOI: 10.25299/jshmic.2022.vol9(1).8972
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A Study of Perception of the Importance of English Language Skills among Indonesian Hotel Employees

Abstract: Conducting classes for English as a Specific Purpose such as in hospitality and tourism requires thorough needs analysis that serves the needs all stakeholders. However, most studies investigate the perceptions of students of hospitality or tourism major, while the perceptions of hotel employees are rarely investigated. This study is aimed at investigating Indonesian hotel employees (n = 77) perceptions towards various aspects of English skills. No statistical differences were found on the 15-item questionnair… Show more

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Cited by 5 publications
(4 citation statements)
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References 14 publications
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“…This research serves as an empirical experiment on the exploration of museum visitors' behavior and an attempt to estimate the museums' impact on social life. The results of the present research can be used in the planning and organizing of future events of this type, as they complement other studies on tourism and tourism perception at both the local level [44,45] and internationally [46][47][48]. The element of novelty brought by the present study is given by the proposed theme (participants' perceptions of the Night of Museums), the area where the study was carried out (in the six locations in the Municipality of Oradea, Bihor County, Romania) and the people consulted (a sample of 123 people from the population participating in the Night of Museums event on 14 May 2022, in Oradea, Romania).…”
Section: Discussionsupporting
confidence: 66%
“…This research serves as an empirical experiment on the exploration of museum visitors' behavior and an attempt to estimate the museums' impact on social life. The results of the present research can be used in the planning and organizing of future events of this type, as they complement other studies on tourism and tourism perception at both the local level [44,45] and internationally [46][47][48]. The element of novelty brought by the present study is given by the proposed theme (participants' perceptions of the Night of Museums), the area where the study was carried out (in the six locations in the Municipality of Oradea, Bihor County, Romania) and the people consulted (a sample of 123 people from the population participating in the Night of Museums event on 14 May 2022, in Oradea, Romania).…”
Section: Discussionsupporting
confidence: 66%
“…Applied to tourism, the perception of tourists is the subject of numerous research that targeted the resident population (Silva and Borges 2019;Popescu et al 2020;Cretu et al 2021;Moreira Gregori et al 2022;Crăciun et al 2022;García-Buades et al 2022;Popescu et al 2022;González-García et al 2022;Telbisz et al 2022;Cret , an et al 2023;Mazilu et al 2023;Deac et al 2023), employees in the tourism and non-tourism sectors (Herman et al 2020;Prima 2022;Im and Kim 2022) and the image of the tourist destination (Herman et al 2019;Chakrabarty and Sadhukhan 2020;Nit , ă 2021;Herman et al 2021;Tse and Tung 2022;Zhang et al 2022;Elhosiny et al 2023).…”
Section: Literature Reviewmentioning
confidence: 99%
“…English reading skills come in handy when the employee deals with contracts and other administrative tasks while English speaking skills are very important to interact with colleagues or clients. A study conducted by Prima (2022) on the perception of English proficiency among Indonesian hotel employees shows that speaking and listening skills are deemed the most important.…”
Section: The Industry's Attitudes and Experiencesmentioning
confidence: 99%