A Study on Continuous Use Intention of Travel Platform in China: Application of Extended Technology Acceptance Model

Abstract

Recently, travel platform companies are growing by combining advanced ICT technology with the travel industry. The growth of these companies reflects consumers' high interest in the platform. It will be necessary to understand the consumer's acceptance process for new technologies such as platform. This study aimed to study variables that affect consumers' continuous intention to use Xiaohongshu, a Chinese travel platform company. To this end, the ETAM(extended technology acceptance model) was applied to identify the structural relationship between variables that affect the intention to continue use. The survey method was collected through a convenience sampling method through a Chinese online survey company in consideration of the COVID-19 situation. An online survey was conducted on Chinese consumers who had experience using the Xiaohongshu service, and a total of 334 questionnaires were collected. As a result of empirical analysis, first, the user's personal innovation had a significant positive effect on perceived ease of use, perceived usefulness, and perceived enjoyment. Second, perceived ease of use had a significant positive effect on perceived usefulness and perceived enjoyment. Third, perceived ease of use, perceived usefulness, and perceived enjoyment were all found to have a positive effect on continuous use intention. Finally, based on the analysis results, this study aims to present implications that can improve the intention to use of travel platforms.