A study on mediating effect of institute reputation on relationship between institute social responsibility and student loyalty: Exploring concerns in Pakistani private HEIs

Azeem, Muhammad Umer; Taib, Che Azlan; Lazim, Halim Mad

doi:10.5267/j.msl.2019.6.024

Cited by 6 publications

(16 citation statements)

References 45 publications

(46 reference statements)

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“…Retamosa et al (2020) observed that students from different faculties exhibit different levels of trust, satisfaction and loyalty which suggests that specific communication and marketing strategies according to faculty or study program may prove more effective in retaining students. In a cross-cultural study on students in Lebanon and Colombia, it was shown that institutional social responsibility affects student loyalty and that it was more pronounced among female students (El-Kassar et al, 2019), while a similar study in Pakistan indicated that the effect on loyalty was via reputation as a mediator (Azeem et al, 2019). A study on international students in China indicated that value perception, quality perception and value co-creation exert significant effect on loyalty via satisfaction as a mediator (Lin et al, 2020).…”

Section: Student Loyaltymentioning

confidence: 99%

“…In a cross-cultural study on students in Lebanon and Colombia, it was shown that institutional social responsibility affects student loyalty and that it was more pronounced among female students (El-Kassar et al. , 2019), while a similar study in Pakistan indicated that the effect on loyalty was via reputation as a mediator (Azeem et al. , 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

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The antecedents of university loyalty: a study of postgraduate students in Malaysia

Mutum

Hussein

Ghazali

2023

IJEM

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PurposeThis study investigates the antecedents of student loyalty towards universities. This study offers new insights into postgraduate loyalty in the context of the Malaysian higher education industry.Design/methodology/approachPartial least squares structural equation modelling is used to analyse data obtained from a survey of 231 postgraduate students in Malaysia.FindingsThe findings indicate that there is a significant relationship between price value and both student satisfaction and student loyalty. There are also strong relationships between learning environment and student satisfaction and between student satisfaction and student loyalty. While university prestige showed a significant relationship with student satisfaction, it is not related to student loyalty. Another important finding is that price value has a strong and direct relationship with both student satisfaction and student loyalty.Originality/valueThis study presents an updated empirical model of student loyalty. Contrary to previous studies, the results indicate that service quality is not related to student satisfaction. However, it is found to influence student loyalty towards the University. The results also indicate the important mediating effect of student satisfaction. This is the first study to look specifically at student satisfaction and loyalty of postgraduate students in Malaysia.

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Section: Student Loyaltymentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

The antecedents of university loyalty: a study of postgraduate students in Malaysia

Mutum

Hussein

Ghazali

2023

IJEM

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“…For example, using illegal means to gain power, bypassing the chain of command, and lobbying high-level managers before promotion are all examples of organizational politics (Ferris et al, 2019). Employees are demotivated by the perception of such behaviors in the workplace, which has an inverse effect on job satisfaction, leading to job stress, and burnout (Azeem, Taib, & Lazim, 2019), poor task performance, fading their trust in leadership (Poon, 2016) and ultimately has a negative impact on employee performance which also affects attitudes. When organization workers are exposed to OP at their job, it often presents a bad image, according to Morrell (2015).…”

Section: Perceived Organizational Politics and Job Stressmentioning

confidence: 99%

Business Challenges Such as Organizational Politics, Job Stress and Turnover Intentions of Employees: Implication for Policy Development in Ghana

Kankam

Suleman²

2022

5006

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The purpose of the study was to look at the link between Organizational Politics, Job Stress, and Turnover Intentions as some of the difficulties that face Ghanaian businesses, leading to policy formation. The participants in this study were Anglo Gold Ashanti employees. Data was gathered by the distribution of personally given questionnaires to respondents who were chosen using a non-probability sample approach called convenience sampling. In the end, a total of 100 completed questionnaires were employed in the study. The results of this study were established by analyzing the data with SPSS and Smart PLS SEM Software. The study's findings revealed that Organizational Politics and Turnover Intention had a substantial positive association. The outcomes of this study suggest that in order to lower turnover intentions, high levels of work stress and low levels of organizational politics must be addressed.

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“…Based on these arguments, the researcher concludes with the following research hypotheses; H1: Spiritual leadership has a direct effect on employee performance. (Azeem et al, 2019). In addition, researchers conclude that there is a need of a suitable technique in attaining desired objectives and researchers also try to answer the theoretical and practical problem (Azeem et al, 2019).…”

Section: Spiritual Leadership Employee Performance Organizational Cmentioning

confidence: 99%

“…(Azeem et al, 2019). In addition, researchers conclude that there is a need of a suitable technique in attaining desired objectives and researchers also try to answer the theoretical and practical problem (Azeem et al, 2019).…”

Section: Spiritual Leadership Employee Performance Organizational Cmentioning

confidence: 99%

Do organizational citizenship behavior and work satisfaction mediate the relationship between spiritual leadership and employee performance?

Supriyanto¹,

Ekowati²,

Maghfuroh³

2020

10.5267/j.msl

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This study aims to analyze the role of organizational citizenship behavior (OCB) and work satisfaction to mediate the effect of spiritual leadership of employee performance at Bank BRI shariah Malang. There were 154 employees working at Bank BRI Shariah Malang and all were selected as sample for performing the survey. Data was collected directly from respondents using questionnaires and the study is explanatory research type. The analysis used was Partial Least Square. The research results show that Spiritual leadership did not directly influence on employee performance, OCB mediated the effect of spiritual leadership on employee performance, and job satisfaction mediated the effect of spiritual leadership on employee performance.

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A study on mediating effect of institute reputation on relationship between institute social responsibility and student loyalty: Exploring concerns in Pakistani private HEIs

Cited by 6 publications

References 45 publications

The antecedents of university loyalty: a study of postgraduate students in Malaysia

The antecedents of university loyalty: a study of postgraduate students in Malaysia

Business Challenges Such as Organizational Politics, Job Stress and Turnover Intentions of Employees: Implication for Policy Development in Ghana

Do organizational citizenship behavior and work satisfaction mediate the relationship between spiritual leadership and employee performance?

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