“…In the field of IS, user satisfaction is the degree to which users perceive that the system they are using addresses and caters for their requirements (Cyert & March, 1963). Satisfaction can also be explained as the difference between the expected gain or advantage and the actual gain or advantage (Tsai, Yen, Huang, & Huang, 2007). In the corporate context, user satisfaction refers to the positive emotional state of an employee with reference to working circumstances, supervisors, his or her job duties, and the company as a whole (Yeh, 2014).…”