A study on patient satisfaction in out patient department of secondary care hospital of Bhopal

Joshi, Sheloj; Joshi, M.

doi:10.18203/2394-6040.ijcmph20171339

Cited by 7 publications

(16 citation statements)

References 2 publications

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“…Another study done at the OPD in Jaiprakash Hospital in Bhopal, India revealed that 80% (n=160) of patients were satisfied with the services delivered at the reception area (14). In contrast, less satisfaction of patients was seen with regards to registration services in the current study, possibly due to the overcrowding of the registration area.…”

Section: Discussioncontrasting

confidence: 79%

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Patient satisfaction of services of the out patient department, Base Hospital, Panadura

Kalubowila

Perera

Senathilaka³

et al. 2017

J Coll Community Phys Sri Lanka

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Section: Discussioncontrasting

confidence: 79%

“…76% (n=152) respondents also agreed on the doctor's service (14). Another study on patient satisfaction with OPD services in Khmer-Soviet Friendship Hospital, Phnom Penh city, Cambodia reported that as much as 96.5% (n=193) of the patients were satisfied with regard to the cleanliness of OPD premises (5).…”

Section: Discussionmentioning

confidence: 99%

Patient satisfaction of services of the out patient department, Base Hospital, Panadura

Kalubowila

Perera

Senathilaka³

et al. 2017

J Coll Community Phys Sri Lanka

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“…This is in line with a study that poorly maintained toilet is one of the factors leading to patient's dissatisfaction from physical aspects of a hospital [39]. Furthermore, what were also found to be consistent with our study were the findings of Joshi S et al In their study the poor experience found was from the OPD doctors and about the diagnostic place [40]. Similarly, compatible with our findings was the study of V Kulkarni et al(2018) where poor satisfaction was related to cleanliness in toilets (56.01%) and this was further found to be statistically highly significant (P<0.0001) when compared with other areas in the hospital [41].…”

Section: Discussionsupporting

confidence: 93%

Assessing Experience and Perception of Patients about OPD Services

Yakubu

Mahama

Abu

et al. 2019

ABCMed

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Background: Healthcare is constantly changing for this reason, healthcare administrators and other players in this scenario need dynamic dimensions intended to get reports about patients’ experiences and perceptions about the services they provide at the Outpatient department. This is because patients define the satisfactions experienced at this section of the hospital to be the overall output of the hospital. Discontent of services received at this facility is a judgment on the quality of care provided by the hospital. Aim: The aim of this study is to assess experience and perception of patients about OPD Services. Methods: The study employed a quantitative cross sectional descriptive method. Data was collected by a structured questionnaire at the outpatient department of Tamale Teaching Hospital Ghana. A total of 100 patients were included in the study. Results: The study had a response rate of 100% and with the mean age of respondents of (Mean±SD) 30.57 ±10.11. More than half of respondents (n = 68, 68%) were females and 51% had tertiary education. The minimum and maximum time respondents had to wait to be examined by a Doctor was between ≤ 30 and > 300 minutes respectively. Majority (61%) of the patients had good satisfaction with nurses as they treated patients’ with respect and good lighting at the hospital (66%). There was however, a poor satisfaction in relation to doctor services (59%), registration services, pharmacy services, inadequate physical examination rooms and chairs at waiting area, unclean toilet facility, expenses on laboratory test(70%, highest dissatisfaction), and poor ventilation of facility. Conclusion: The study findings suggested that, maximum number of respondents had very good experience in relation to the nurses’ respectful treatment for patients, the lighting system of the hospital and cleanliness of the environment. The following measures were recommended by respondents for policy-makers and hospital administrators to improve the patient satisfaction and quality of care to gain and maintain market share and clients good experience. These included, reducing the waiting time at the OPD consultation, providing enough chairs, and good communication and friendliness of the OPD registration officers.

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“…The factors associated with patient satisfaction include waiting time prior to doctor's consultation [12]. Respondents who reported ever having longer waiting time were three times and they are likely to report a low level of satisfaction on services received in outpatient department (OPD) of any tertiary health institution compared to those who said they had shorter waiting time [12,13].…”

Section: Introductionmentioning

confidence: 99%

“…The level of patient satisfaction is a major factor for measuring the QoC rendered by a health institution [12,13].…”

Section: Introductionmentioning

confidence: 99%

Evaluating Patients’ Level of Satisfaction on the Quality of Health Services in Ekiti State University Teaching Hospital, Ado-Ekiti Nigeria

Bamise

Agbele

Adebayo

2021

AJMAH

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Aims: To evaluate patients’ level of satisfaction on the quality of healthcare received by focusing on waiting time due to its level of importance. Studies have shown that a good healthcare system contributes immensely to the growth of a thriving economy, because patients’ satisfaction is the major indicator of quality healthcare. Study Design: A descriptive cross-sectional study was employed by using a structured questionnaire coupled with interview session. These was considered appropriate for data gathering in the overall outpatient department (OPD) of the health facility. Methods: The present study evaluates patients’ satisfaction level on the QoS in Ekiti State University Teaching Hospital (EKSUTH), Nigeria; by focusing majorly on waiting time. Systematic random sampling technique was used in selecting the participants for this research, with 241 patients’ data collected. Convenience, courtesy and quality of care were used as factors to measure patients’ satisfactions. Results: Findings from this study showed that 73.03% of the patients were satisfied with the level of services in terms of conveniences, while 80.50% of the patients were highly satisfied as regards the courtesy level, also, 77.59% of the patients were satisfied with the quality of care received at the facility. Furthermore, our result indicates that a total of 154 (63.9%) of the patients were greatly satisfied with the quality of health services received in EKSUTH, however, 87 which represents 36.1% of patients were not satisfied with the level of services rendered at the facility. Conclusion: The respondents showed high satisfaction level in most of the services they received from EKSUTH, however, long waiting time in the health facility has shown to be an impediment to the satisfaction level as well as the quality of care (QoC) received. Therefore, improved services; especially reducing the long waiting time will motivate patients to continue to utilize EKSUTH. More so, continuous efforts should be made by the hospital’s administration to improve other areas where satisfaction level was shown to be low in the present study.

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A study on patient satisfaction in out patient department of secondary care hospital of Bhopal

Cited by 7 publications

References 2 publications

Patient satisfaction of services of the out patient department, Base Hospital, Panadura

Patient satisfaction of services of the out patient department, Base Hospital, Panadura

Assessing Experience and Perception of Patients about OPD Services

Evaluating Patients’ Level of Satisfaction on the Quality of Health Services in Ekiti State University Teaching Hospital, Ado-Ekiti Nigeria

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