A Study on the Effectiveness of Communication Group Counseling Program on Communication Ability, Interpersonal Relationship, Stress &amp; Job Satisfaction -focused on Corporate Environment-

This study was conducted to identify effects of Medicaid Case Manager's communication competence and stress on their job satisfaction. Methods: The current work is descriptive research, and the participants were 154 medicaid case managers. Data were collected between May and July, 2017 through Embrain, a specialized research organization. The data were analyzed using independent t-test, ANOVA, and multiple regression. Results: The mean communication competence of the medicaid case managers was 3.61, stress 1.76, and their job satisfaction 2.74. Age and average monthly compensation brought significant differences in their job satisfaction. Their communication competence was correlated with stress (r=-.35, p<.001), but not with their job satisfaction. The stress was the most influential factor in job satisfaction (β=-.45). Conclusion: The results of this work show that the medicaid case managers' communication competence was not an influence factor of their job satisfaction, which is different from implications from the previous studies and needs confirmation through future research. In addition the results of this study also suggest that stress management can be a useful approach to the improvement of medicaid case managers' job satisfaction.

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Development and Effectiveness of the Job Stress Management Program for Health Care Professionals

Han

Choi²,

Lee

et al. 2013

J Korean Acad Psychiatr Ment Health Nurs

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Purpose: The purpose of this study was to evaluate the effects of the Job Stress Management Program (JSMP) combined with communication skills training for health care professionals. Methods: The study design was a nonequivalent control group pre-post test design. Study participants were 42 health care professionals in the experimental group and 38 in the control group. Eight sessions of JSMP were provided over 6 weeks, through on-line and off-line education. Data were analyzed using x 2 -test, t-test with the SAS 9.2 program. Results: There were statistically significant differences in job satisfaction, emotional labor, symptoms of stress, interpersonal stress, and type of communication between the experimental group and the control group. Conclusion: The results of this study indicate that the JSMP based on communication skills training developed in this study has positive, effects on job stress and communication.

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A Study on the Effectiveness of Communication Group Counseling Program on Communication Ability, Interpersonal Relationship, Stress & Job Satisfaction -focused on Corporate Environment-

Cited by 8 publications

References 5 publications

Investigation of Factors Influencing the Monetary Value of Counseling Services

Investigation of Factors Influencing the Monetary Value of Counseling Services

Effects of Medicaid Case Manager's Communication Competence and Stress on Their Job Satisfaction

Development and Effectiveness of the Job Stress Management Program for Health Care Professionals

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