A Study on the Factors of Airline Service on Consumer Satisfaction - Focused on Comparison of Kazakhstan Airlines and non-Kazakhstan Airlines -

Ali, Uteuliyev Mukhammed; Jai, Kim Byoung

doi:10.30529/amsok.2018.16.3.002

journaloftheaviationmanagementsocietyofkorea

2018

DOI: 10.30529/amsok.2018.16.3.002

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A Study on the Factors of Airline Service on Consumer Satisfaction - Focused on Comparison of Kazakhstan Airlines and non-Kazakhstan Airlines -

Uteuliyev Mukhammed Ali¹,

Kim Byoung Jai²

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2022

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Managing formation of competitive human capital in project-oriented companies

Baisalova¹,

Kaliyeva²,

Nathan

2022

JEECAR

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The most important assets in project-oriented companies are knowledge and experience that are in its human capital. The goal of our quantitative correlation study is to gain insight on the role of the effective use of intellectual capital concerning the financial performance of the airlines in Kazakhstan through Project Management tools. Leading airlines in Kazakhstan provided information about human capital management through an online survey organized by SurveyMonkey. Airline HC's performance is based on the Intelligent Value-Added Index (VAIC) method and theoretical framework. Spearman's rank correlation coefficient was used to test a hypothetical relationship between variables. The results of our study showed a strong significant positive relationship between human capital management and the financial performance of airlines in the Republic of Kazakhstan. The results also show that the success of airlines depends on the expertise and competitive knowledge of its human capital.

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Managing formation of competitive human capital in project-oriented companies

Baisalova¹,

Kaliyeva²,

Nathan

2022

JEECAR

View full text Add to dashboard Cite

show abstract

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A Study on the Factors of Airline Service on Consumer Satisfaction - Focused on Comparison of Kazakhstan Airlines and non-Kazakhstan Airlines -

Cited by 1 publication

References 4 publications

Managing formation of competitive human capital in project-oriented companies

Managing formation of competitive human capital in project-oriented companies

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