A Study on the Methodology to Analyse and Prevent Medical Errors Due to Non-observance

Jin, Haizhe; Munechika, Masahiko; Sano, Mizuka; Kajihara, Chisato; Han, Chen; Guo, Fu

doi:10.1007/978-3-319-41652-6_33

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2016

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“…However, major operations in medical care require human judgement and execution under pressing conditions; large-scale automation is thus difficult to implement (Munechika et al, 2014). Finally, workloads are high for medical personnel; so considering the characteristics of human behaviour is the key to success in medical operational process design (Jin, Munechika, Sano, & Kaneko, 2013).…”

Section: Introductionmentioning

confidence: 99%

Operational process improvement in medical TQM: a case study of human error in using devices

Jin

Munechika

Sano

et al. 2016

Total Quality Management & Business Excellence

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Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.

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Section: Introductionmentioning

confidence: 99%