A study on the structural relationship between emotional labor, job burnout, and turnover intention among office workers in Korea: the moderated mediating effect of leader-member exchange

Li, Yiran; You, Hyunok; Oh, Seokyoung

doi:10.1186/s40359-024-01545-8

BMC Psychol

2024

DOI: 10.1186/s40359-024-01545-8

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A study on the structural relationship between emotional labor, job burnout, and turnover intention among office workers in Korea: the moderated mediating effect of leader-member exchange

Yiran Li,

Hyunok You,

Seokyoung Oh

Abstract: Background This research investigated the interplay of emotional labor, job burnout, and leader-member exchange on turnover intentions among office workers in South Korea. Methods An online survey was conducted with 333 employees working in Korean small- and medium-sized enterprises. The target sample consisted of in-house employees who do not deal with external customers. All the measurement and structural models of this study were analyzed using … Show more

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2024

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Cited by 3 publications

References 87 publications

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Insights on emotional labour research: a topic modelling approach

Trivedi,

Chalapathi,

Srivastava

et al. 2024

GKMC

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Purpose Emotional labour (EL) is a complex phenomenon that has received increasing attention in recent years due to its impact on employee’s well-being and job satisfaction. For a comprehensive understanding of the evolving field of EL, it is important to extract different research trends, new developments and research directions in this domain. The study aims to reveal 13 prominent research topics based on the topic modelling analysis. Design/methodology/approach Using latent Dirichlet allocation (LDA) method, topic modelling is done on 1,462 journal research papers published between 1999 and 2023, extracted from the Scopus database using the keyword “EL”. Findings The analysis identifies several emerging trends in EL research, including emotional regulation training and job redesign. Similarly, the topics like EL strategies, cultural differences and EL, EL in hospitality, organizational support and EL, EL and gender and psychological well-being of nursing workers are popular research topics in this domain. Research limitations/implications The findings provide valuable insights into the current state of EL research and can provide a direction for future research as well as assist organizations to design practices aimed at improving working conditions for employees in various industries. Originality/value Topic modelling on emotional labor is done. The paper identifies specific topics or clusters related to emotional labor, quantifies these topics using topic modeling, adds empirical rigor, and allows for comparisons across different contexts.

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Insights on emotional labour research: a topic modelling approach

Trivedi,

Chalapathi,

Srivastava

et al. 2024

GKMC

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Impact of Petty Tyranny on Employee Turnover Intentions: The Mediating Roles of Toxic Workplace Environment and Emotional Exhaustion in Academia

Iqbal,

Hashmi,

Asghar

et al. 2024

Behavioral Sciences

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Based on social exchange theory, social psychology theories, and despotic leadership theory, this study explored the impact of petty tyranny on employee turnover intentions. Specifically, the authors examined the mediating effect of toxic workplace environments through emotional exhaustion on this relationship among academicians. The authors surveyed 421 employees using a five-point Likert scale across six universities in Lahore, Pakistan and employed a time-lag research design. Partial least squares structural equation modeling (PLS-SEM) and artificial neural network (ANN) analyses, including performance comparisons of various algorithms, were used to test the relationships among the variables. The analysis results of the study suggested that petty tyranny does not significantly and directly contribute to employee turnover intentions; however, this relationship is positively and significantly mediated by toxic workplace environments and emotional exhaustion. The results indicated that toxic workplace environments and emotional exhaustion also have a direct effect on employee turnover intentions. A serial full mediation was found between petty tyranny and turnover intentions, mediated through a toxic workplace environment and emotional exhaustion. Similarly, results from the performance comparison of various algorithms reveal trade-offs between precision, recall, and processing time, with ZeroR and Stacking REP Tree emerging as the most effective in terms of overall model accuracy. This study contributes to the literature by examining petty tyranny, workplace environment, and emotional exhaustion, highlighting the need to address tyrannical behavior to improve employee retention in academic organizations. Our study offers valuable practical implications, emphasizing addressing these issues to reduce turnover in academic organizations. Our study also provides recommendations for future research directions.

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Leader–Member Exchange (LMX) and Adjustment to the Work Mode as Protective Factors to Counteract Exhaustion and Turnover Intention: A Chain Mediation Model

Petrilli,

Giunchi,

Vonthron

2024

Sustainability

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In the context of the New Normal and the VUCA (volatile, uncertain, complex, ambiguous) era, organisations face adjustments to the changes brought by the COVID-19 pandemic, especially the shifting to new work modes and configurations with their consequences on employees’ wellbeing, in terms of exhaustion, resignation, and quitting tendencies. This study, rooted in the psychology of sustainability and sustainable development, employs a primary prevention perspective to examine a relational factor, the leader–member exchange (LMX), which might shield employees from exhaustion and turnover intention. Specifically, we propose a double-chained mediation model to investigate how high-quality LMX fosters a positive adjustment to employees’ specific work modes, in-person or hybrid work, subsequently reducing employees’ feelings of exhaustion and their intentions to leave the organisation. A convenience sample of 257 Italian employees participated in this study by completing an online self-report survey. Hypotheses were tested using the PROCESS macro in SPSS 25.0 (Model 6). The results indicate that positive LMX and adjustment to the work mode reduce exhaustion and turnover intention; furthermore, they highlight the existence of a more complex dynamic linking LMX to turnover intention through a double-chained mediation of adjustment to the work mode and exhaustion. Indeed, higher LMX quality favours adjustment to the work mode, decreasing employees’ feelings of exhaustion and, in turn, their turnover intention. Specifically, the findings of this study add a novel contribution to the literature on the psychology of sustainability and sustainable development by emphasising the significance of positive LMX in becoming a factor of wellbeing and sustainability in the workplace through the promotion of the adjustment to both in-person and hybrid work modes. Organisations may benefit of this approach to LMX that, through the consideration of employees’ needs, may favour their adjustment to different work modes, thus becoming a sustainable LMX, and a promoter of employees’ wellbeing and retention.

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A study on the structural relationship between emotional labor, job burnout, and turnover intention among office workers in Korea: the moderated mediating effect of leader-member exchange

Cited by 3 publications

References 87 publications

Insights on emotional labour research: a topic modelling approach

Insights on emotional labour research: a topic modelling approach

Impact of Petty Tyranny on Employee Turnover Intentions: The Mediating Roles of Toxic Workplace Environment and Emotional Exhaustion in Academia

Leader–Member Exchange (LMX) and Adjustment to the Work Mode as Protective Factors to Counteract Exhaustion and Turnover Intention: A Chain Mediation Model

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