A Study on User Satisfaction with e-Book Services in University Libraries

Nam, Young-Joon; Choi, Sung‐Eun

doi:10.4275/kslis.2011.45.1.287

Cited by 10 publications

(9 citation statements)

References 8 publications

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“…Also, Jung (2009) analyzed the check-out records of e-book users at university libraries as another quantitative analysis. Nam and Choi (2011) researched the relationship between the frequency and the satisfaction rates of using e-books, and Chung (2011) studied the perception and satisfaction of parents who used e-books at children's libraries.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This study utilized the research presented in Shelburne (2009) and the survey items presented in Ebrary (2011), which match our research purpose. Additionally, this study consulted the research in Chang (2006), Chung (2011) and Nam and Choi (2011), in view of the e-book management environment in Korea. The items of the survey are reflected in Table I and the items that were applied at least once in those studies are all included in this study.…”

Section: Design Of Measurement Toolsmentioning

confidence: 99%

“…This result indicates that users with e-book service experiences are slightly more than users without the experience. According to the precedent studies of e-book experiences at the university libraries in Korea, 29.2 per cent of respondents answered that they had experienced e-book services in the study by Chang (2006) and 51.4 per cent of respondents answered that they had these experiences in the Nam and Choi (2011) study. We found from this study's result (57.8 per cent) that user experiences continue to increase steadily; our result is similar to the results of the Ebrary study in 2011 (54 per cent), the Shelburne study in 2009 (57 per cent), the JISC ( 2009) study (64.6 per cent) and the Nicholas et al (2008) study (60 per cent).…”

Section: Recognition Rate and Usage Experience Of E-book Servicesmentioning

confidence: 99%

See 2 more Smart Citations

Usage patterns and perception toward e-books: experiences from academic libraries in South Korea

Hwang

Kim

Lee

et al. 2014

The Electronic Library

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Purpose – This study aims to investigate and analyze the usage patterns of electronic book (e-book) users and their perceptions of e-books from various perspectives. Recently, e-book usage and subscriptions at university libraries in South Korea have significantly increased. Design/methodology/approach – The authors conduct an extensive survey of 959 e-book users at the five major university libraries, which subscribe to the most e-books in South Korea. The survey contains structured questions as well as fields for open commentary to acquire various opinions. The authors also apply diverse analysis techniques, depending on the characteristics of the survey questions. Findings – Since the early 2000s, when e-books were first introduced, there has been a considerable change in perception and increase in usage of e-books at South Korean university libraries. Despite this progress, most functions of e-books are not fully utilized. The authors find the role of the library to be very important, as most users learn about and access e-books through the Web sites of university libraries, not through such portal sites as Google. The remarkable result is that users with higher education more easily recognize and have better experiences with e-book services. Originality/value – This study draws extensive samples and objective questions compared to previous research. The authors also contrast our research results with the other studies conducted within and outside of South Korea. The research shows the changes and differences in perception and usage of e-books by period and country. More importantly, the authors suggest strategies to boost e-book use based on user demands.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Design Of Measurement Toolsmentioning

confidence: 99%

Section: Recognition Rate and Usage Experience Of E-book Servicesmentioning

confidence: 99%

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Usage patterns and perception toward e-books: experiences from academic libraries in South Korea

Hwang

Kim

Lee

et al. 2014

The Electronic Library

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“…Generally, customer satisfaction as a "sense of joy or disappointment" that occurs after comparing the effects of experiencing and feeling a product directly and its expectations. Nam Young-Joon and Choi Sung-Eun [9] conducted a study on the satisfaction of university library e-book service users, and verified the novelty factor of e-book as a new medium has a great influence on satisfaction. On the other hand, the intention to use is an intermediate variable between an individual's attitude and actual behavior which shows the subjective state of the individual.…”

Section: Customer Satisfaction and Intention Of Continuous Usementioning

confidence: 96%

An Empirical Study of the Influencing Factors on the Satisfaction and Reuse Intention of Middle-aged Web Novel Users

Lim¹,

Kim²

2021

JARR

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The purpose of this study is to empirically identify factors that affect the satisfaction and continuous use of middle-aged web novel users. To this end, a survey was conducted on 580 middle-aged users in their 40s to 60s based on these surveys are as follows. First, the convenience, usefulness, and responsiveness of middle-aged web novel users in the process of using related websites and contents had a positive effect on the flow of web novel users. Second, the characteristics of web novels except usefulness had negative (-) effects on users' resistance. Third, the immersion of middle-aged web novel users was found to have a positive effect on the satisfaction of web novel users, and the negative resistance felt by middle-aged people in the process of using web novel was analyzed to have a negative effect on customer satisfaction. Fourth, the satisfaction of middle-aged web novel users had a positive effect on the intention to use continuously. The results of this study show that, in order to increase the satisfaction of middle-aged web novel users and to improve the resistance and immersion of middle-aged web novel users, the middle-aged web novel users need to reduce the negative resistance and to have a strategic approach to increase the immersion. Moreover, it is necessary to make efforts to improve the web novel so that it can be used more easily and quickly and to feel more convenient and enjoyable in the process of use.

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“…In the field of library and information science, Kim (2006) [9,[28][29][30][31][32][33][34][35][36][37][38] investigated a hybrid recommendation system for multimedia content based on frequency of use, and proposed a system that provides users with personalized multimedia content (as an active information service in libraries and information centers). He analyzed the pros and cons of conventional recommendation techniques.…”

Section: The Prs and Relevant Studiesmentioning

confidence: 99%

Information Usage Behavior and Importance: Korean Scientist and Engineer Users of a Personalized Recommendation Service

Park

Choi

et al. 2019

Information

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Background: We conducted research on the newly developed personalized recommendation service (PRS) of the global network of Korean scientists and engineers (KOSEN) in order to explore the information usage behavior and importance of the PRS used by Korean scientists and engineers. Methods: In order to understand information usage behavior, we gathered data from 513 survey results and analyzed them in terms of information usage behavior and the corresponding importance in each of the service quality areas. Results: We analyzed the 321 outcomes that indicated non-use of the PRS in order to understand the underlying reason(s); we employed 192 results that demonstrated the use of functionality to examine information usage behavior and importance. They found that the predominant motive for non-use of the service resulted from the respondents not knowing how to use it. According to demographic characteristics, the usage behavior of the PRS showed a difference regarding the purpose of using the service in the categories of gender and major field of study. Furthermore, users were concerned with various components of the PRS such as ease of use, design, relevance of content, user support, and interactivity. Conclusions: We suggest reinforcing user education degree and promotion to enhance the PRS. Since users were concerned with ease of use, design, relevance, user support, and interactivity, we recommend these as major points for improvement.

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A Study on User Satisfaction with e-Book Services in University Libraries

Cited by 10 publications

References 8 publications

Usage patterns and perception toward e-books: experiences from academic libraries in South Korea

Usage patterns and perception toward e-books: experiences from academic libraries in South Korea

An Empirical Study of the Influencing Factors on the Satisfaction and Reuse Intention of Middle-aged Web Novel Users

Information Usage Behavior and Importance: Korean Scientist and Engineer Users of a Personalized Recommendation Service

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