A survey of academic library public service policies, training and assessment practices
Meredith Knoff,
Meggan Press
Abstract:PurposeThis study seeks to better understand if academic libraries are generating service policies broadly and if they differentiate between a customer service focus and research assistance perspective. It also examines the level of training and assessment conducted to maintain and update service policies.Design/methodology/approachResearchers developed an online survey collecting data on demographic, policy development, training and assessment practices.FindingsOnly a very small number of respondents reported… Show more
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