2024
DOI: 10.1108/rsr-03-2024-0011
|View full text |Cite
|
Sign up to set email alerts
|

A survey of academic library public service policies, training and assessment practices

Meredith Knoff,
Meggan Press

Abstract: PurposeThis study seeks to better understand if academic libraries are generating service policies broadly and if they differentiate between a customer service focus and research assistance perspective. It also examines the level of training and assessment conducted to maintain and update service policies.Design/methodology/approachResearchers developed an online survey collecting data on demographic, policy development, training and assessment practices.FindingsOnly a very small number of respondents reported… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

0
0
0

Publication Types

Select...

Relationship

0
0

Authors

Journals

citations
Cited by 0 publications
references
References 13 publications
0
0
0
Order By: Relevance

No citations

Set email alert for when this publication receives citations?