A Survey of Maintenance Management Systems in Indonesian Convenience Stores

Abstract

The importance of facility maintenance management in the retail sector industry has increased rapidly. This research is useful to expand global competition by trying to increase productivity, maximize equipment in total effectiveness and streamline effective and efficient maintenance. by One of the market leaders in the industry retail sector in Indonesia is Alfamart. PT. Sumber Alfaria Trijaya, Tbk has a vision of leading a retail distribution network owned by the wider community, meeting consumer needs, and expectations. To deliver the consumer needs and expectations, PT. Sumber Alfaria Trijaya, Tbk do repairs and maintenance that taken to the profit or loss when the fault is incurred. The purpose of this paper is to analyze maintenance systems at several branches of PT. Sumber Alfaria Trijaya, Tbk and to provide an insight of activities maintenance practice in the retail store. In this paper, the first part is based on the literature, it reviews the characteristics of preventive maintenance. The second part results from a survey about preventive maintenance in the retail sector industry. The questionnaire included a final list of 6 characteristics of preventive maintenance. Store managers were requested to rate the characteristics. The store manager as a respondent on the criteria of preventive maintenance was measured based on their response to a fivepoint Likert scale. The mean ratings for all the characteristics are 4 or higher (out of 5). The highest mean rating of 4.44 for Preventive Maintenance Planning & Scheduling. The lowest mean rating of 4.02 is Preventive Maintenance Performance. Based on the correlation test using Minitab Software, showing that the correlation is statistically significant.