A Survey of Middleware Adoption in Nonprofit Sectors: A Sustainable Development Perspective

Abstract

Nonprofit Organizations (NPOs) are adopting technology to improve their quality of services, scale up, or reduce operation costs. However, due to the heterogeneity of systems they use, NPOs face system-integration challenges when collaborating with other organizations. Middleware is an intermediary software that assists dissimilar systems in working together. This paper explores middleware applications, opportunities, and challenges within the sector. It extensively reviewed the current state of research on middleware usage in the nonprofit sector for all papers published in Scopus and Web of Science (WoS) until 2023. Out of 127 papers returned, only 31 remained after removing duplicates, invalid entries, and out-of-scope publications. Then, we synthesized insights from a thorough survey of these selected papers. In light of the survey results, we observed that NPOs primarily use middleware in a few of the Sustainable Development Goals (SDGs), namely, health (SDG 3), NPO operations (SDG 8 and 9), NPO collaborations (SDG 17), development of sustainable cities (SDG 11), security and disaster management (SDG 16), and education (SDG 4). We also identified several challenges related to using middleware in the nonprofit sector, which include privacy, security, system development and performance, data processing and transfer, and volunteer attrition.