A survey of user-centered design practice

Vredenburg, Karel; Mao, Ji‐Ye; Smith, Paul W.; Carey, Tom

doi:10.1145/503376.503460

Cited by 386 publications

(130 citation statements)

References 5 publications

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“…As opposed to empirical usability evaluation, informal usability evaluation does not involve real users, and requires less time and a smaller budget. A survey of 103 user-centered design practitioners [55] shows HE has the highest impact among informal usability evaluation techniques, though it is the second most frequently used. Jeffries et al [22] found that HE identifies more serious problems than usability testing, guidelines, and cognitive walkthroughs.…”

Section: Heuristic Evaluationmentioning

confidence: 99%

Heuristics for evaluating IT security management tools

Jaferian

Hawkey

Sotirakopoulos

et al. 2011

Proceedings of the Seventh Symposium on Usable Privacy and Security

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The usability of IT security management (ITSM) tools is hard to evaluate by regular methods, making heuristic evaluation attractive. However, standard usability heuristics are hard to apply as IT security management occurs within a complex and collaborative context that involves diverse stakeholders. We propose a set of ITSM usability heuristics that are based on activity theory, are supported by prior research, and consider the complex and cooperative nature of security management. In a between-subjects study, we compared the employment of the ITSM and Nielsen's heuristics for evaluation of a commercial identity management system. Participants who used the ITSM set found more problems categorized as severe than those who used Nielsen's. As evaluators identified different types of problems with the two sets of heuristics, we recommend employing both the ITSM and Nielsen's heuristics during evaluation of ITSM tools.

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Section: Heuristic Evaluationmentioning

confidence: 99%

Heuristics for evaluating IT security management tools

Jaferian

Hawkey

Sotirakopoulos

et al. 2011

Proceedings of the Seventh Symposium on Usable Privacy and Security

View full text Add to dashboard Cite

show abstract

“…UCD enables technology systems to be made more usable and interactive to end-users, but it can also be applied to assess needs, wants, and limitations of general products (Sebe, 2010;ISO, 2016a;Brox et al, 2017). UCD can be investigated using a variety of qualitative and quantitative methods such as field studies, user requirements analyses, iterative design, usability evaluation, task analyses, focus groups, user interviews, participatory design, and prototypes (Vredenburg et al, 2002). UX can be explored with the playability model (i.e., immersion, socialization, emotion, satisfaction, effectiveness) that is crucial when building games for clinical purposes (Sánchez et al, 2012;Valladares-Rodriguez et al, 2019); emotive design for VR should be followed for designing human-computer interaction systems (see Vredenburg et al, 2002).…”

Section: Introductionmentioning

confidence: 99%

Usability Issues of Clinical and Research Applications of Virtual Reality in Older People: A Systematic Review

Tuena

Pedroli

Trimarchi

et al. 2020

Front. Hum. Neurosci.

129

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Aging is a condition that may be characterized by a decline in physical, sensory, and mental capacities, while increased morbidity and multimorbidity may be associated with disability. A wide range of clinical conditions (e.g., frailty, mild cognitive impairment, metabolic syndrome) and age-related diseases (e.g., Alzheimer's and Parkinson's disease, cancer, sarcopenia, cardiovascular and respiratory diseases) affect older people. Virtual reality (VR) is a novel and promising tool for assessment and rehabilitation in older people. Usability is a crucial factor that must be considered when designing virtual systems for medicine. We conducted a systematic review with Preferred Reporting Items for Systematic reviews and Meta-analysis (PRISMA) guidelines concerning the usability of VR clinical systems in aging and provided suggestions to structure usability piloting. Findings show that different populations of older people have been recruited to mainly assess usability of non-immersive VR, with particular attention paid to motor/physical rehabilitation. Mixed approach (qualitative and quantitative tools together) is the preferred methodology; technology acceptance models are the most applied theoretical frameworks, however senior adapted models are the best within this context. Despite minor interaction issues and bugs, virtual systems are rated as usable and feasible. We encourage usability and user experience pilot studies to ameliorate interaction and improve acceptance and use of VR clinical applications in older people with the aid of suggestions (VR-USOP) provided by our analysis.

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“…All of these could lead to the user-centered design (UCD), a UX methodology applied to increase product usability. UCD focus on the design process, from the point of view of user requirements and goals [26]. UCD promotes prioritizing design prototyping in order to meet users' expectations, rather than software features.…”

Section: Introductionmentioning

confidence: 99%

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

Caro‐Alvaro

García-López

García-Cabot

et al. 2018

Mobile Information Systems

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With the rise of mobile devices and the high number of instant messaging applications available in the stores, it is necessary to evaluate the usability of such applications to provide a more satisfying user experience. To this end, this paper presents a methodical usability evaluation of instant messaging applications both in iOS and Android platforms. A predefined evaluation was used, which was created to detect the main usability issues of mobile applications, regardless of the device used and the evaluated applications. Consequently, two methods were used: the keystroke level model and the mobile heuristic evaluation. Also, the results suggest that the main problems of this type of applications are difficulties in performing tasks (some of them were not agile nor easy to complete), lack of element cohesion (some icons and buttons did not follow the style of the operating system, bad translations, and too much information on the screen), problems with the user interface (pop-ups overlapping the status bar, clipped elements, sometimes the interface did not rotate, and, in other cases, the interface changed considerably when the device was rotated), and lack of information about privacy and security features. Finally, based on the results, we propose a set of recommendations that will be helpful for developers of this kind of applications.

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A survey of user-centered design practice

Cited by 386 publications

References 5 publications

Heuristics for evaluating IT security management tools

Heuristics for evaluating IT security management tools

Usability Issues of Clinical and Research Applications of Virtual Reality in Older People: A Systematic Review

Identifying Usability Issues in Instant Messaging Apps on iOS and Android Platforms

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