A Survey on the Adaption of CMS in Pakistani Universities

Abstract

The use of Campus Management Systems (CMSs) has increased dramatically in Pakistani universities, a huge amount of money has been invested in its development and deployment. The CMS provides an integrated platform for managing academic activities, controlling process flows and provide online access to related information. It improves the efficiency and effectiveness of the universities and eventually improves the quality of teaching. However, it is very important to consider the attitudes and perceptions of faculty members and students towards the adoption of CMS because they may affect the acceptance of this technology. The aim of this study is to investigate and highlight the user satisfaction level about the CMS quality according to ISO/IEC 9126 standard. This work uses cross-sectional design as a primary research method, and data from 105 students and faculty members were collected from a Pakistani public sector university using a questionnaire survey. The response of the respondents illustrates that the system functionality is good, reliable, usable, and efficient. However, some improvements are necessary in some areas such as understandability, learnability, operability, and attractiveness.

Enhanced System Usability Scale using the Software Quality Standard Approach

“…Usability refers to the ease of use and user satisfaction with a system [1]. Usability is also defined as an endeavor to quantify friendliness by measuring certain quantifiable end user attributes, such as users' skill, time to learn, productivity from utilizing the system, and appraisal of user's engagement with the entire system [2].…”