A Sustainable Evaluation Method for a Tourism Public Wayfinding System: A Case Study of Shanghai Disneyland Resort

Zhang, Wenying; Zhu, Lian; Zhang, Zixuan; Zhang, Zhan; Lu, Linjun

doi:10.3390/su12208489

Cited by 4 publications

(2 citation statements)

References 32 publications

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“…Simulation experiments have demonstrated the feasibility of the proposed scheme, which can aid in decisionmaking regarding rural tourism services. A quantitative approach to systematically evaluate the layout and content of guide signage in the guide system at Shanghai Disney Resort was proposed by Literature [21]. Hierarchical analysis and expert opinion revealed that evaluation methods that incorporate content and layout can enhance traveler satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Consumer Satisfaction Evaluation System for Route Planning of Urban Tourist Attractions Based on Multiple Data Fusion

Yu,

Liu

2024

Applied Mathematics and Nonlinear Sciences

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To explore consumer feedback on route planning of urban tourist attractions in order to better propose optimization measures. This paper establishes the consumer satisfaction evaluation index system, determines the index weights based on the G1 method, CRITIC method and game theory method, and carries out evaluation calculation through the consumer satisfaction evaluation cloud model. This paper analyzes the satisfaction of consumers of different genders, age groups and incomes on each evaluation index and explores the credibility of this paper’s method by comparing and analyzing it with the satisfaction of online reviews. In terms of travel shopping satisfaction, the cloud droplets have the highest degree of aggregation, between 0.75-0.88 and a lower degree of aggregation, between 0.49-0.75, indicating that consumers are very satisfied. At the same time, the consumer satisfaction analyzed in this paper and the network review data satisfaction as a whole converge; the network review satisfaction and this paper’s analysis of the satisfaction in tourism services are around 84%-86%. The consumer satisfaction evaluation method constructed in this paper has a high degree of feasibility and accuracy.

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Section: Introductionmentioning

confidence: 99%

Consumer Satisfaction Evaluation System for Route Planning of Urban Tourist Attractions Based on Multiple Data Fusion

Yu,

Liu

2024

Applied Mathematics and Nonlinear Sciences

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“…Shanghai Disneyland officially opened in 2016, receiving more than 10 million tourists annually, and is committed to creating a Disneyland with Chinese characteristics [3,4]. Disneyland has opened up a new space for urban tourism in Shanghai, which will inevitably have an impact on the spatial network of urban tourism flows and reconstruct the spatial pattern of urban tourism in Shanghai [5][6][7]. The social network analysis method is a quantitative analysis method developed by sociologists based on mathematical methods, graph theory and so on.…”

Section: Introductionmentioning

confidence: 99%

Research on the Spatial Network Effect of Urban Tourism Flows from Shanghai Disneyland

Chen

Wang²,

Zheng³

2022

Sustainability

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For a long time, Shanghai’s urban tourism has presented a single-core agglomeration pattern with the Bund area as the core, with the phenomenon of overcrowding in the core area during holidays. The opening of Disneyland in 2016 has had an important impact on the development of Shanghai’s urban tourism, including the spatial network of tourism flows. This study selects the travel notes of domestic tourists to Shanghai from Ctrip.com and sorts out a total of 1419 pieces of valid spatial information before and after the opening of Disneyland. With the help of social network analysis, it analyses the influence of Disneyland on the spatial network of domestic tourism flows in Shanghai. The results show that Disneyland has become a new spatial growth pole of Shanghai urban tourism, with an obvious network nuclear Overhauser effect, which is conducive to alleviating congestion in the Bund area, but the correlation effect of Disneyland on other tourism nodes is not obvious. The connection between high-grade tourism nodes is further enhanced, and some low-grade tourism nodes are more marginalized, showing the Matthew effect of nodes and the combined effects of nodes. Accordingly, this paper puts forward three suggestions. First, to strengthen the optimal design of tourism routes and enhance the connection between Disneyland and other tourism nodes; second, to upgrade low-grade tourism nodes, enhance recognition and strengthen integration with core tourism nodes; and, third, to strengthen top-level planning, provide comprehensive support for Disneyland, enhance its industrial linkage effect and spatial network effect, and promote the sustainable development of Shanghai’s urban tourism.

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An Analysis of Pedestrian Preferences for Wayfinding Signage in Urban Settings: Evidence from Nanning, China

Zhou,

Ujang

2024

Buildings

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As global urbanization accelerates, the integration, readability, and connectivity of urban spaces are becoming focal points of international concern, particularly in rapidly developing regions like Asia. The inadequacies of urban wayfinding systems directly affect pedestrians’ wayfinding experiences within city spaces. Pedestrian wayfinding signage, as a critical element supporting pedestrian navigation and urban readability, is often neglected in vehicle-centric urban planning. This study explores the visual preferences of pedestrians regarding wayfinding signage and how these perceptions can be incorporated into the design process. A photo-based survey consisting of 385 pedestrians in Nanning, China, reveals that while many wayfinding signs provide cognitive information, they score lower in visual preference due to poor sensory perception and difficulty in conveying meaning. This study also highlights that the material, color, graphics, and text on signage are key physical attributes influencing the visual preferences of pedestrians. Demographic factors such as age, gender, and professional background also impact these preferences. These findings underscore a broader urban design issue: wayfinding signs must not only clearly communicate navigational information but also enhance the aesthetic and cultural expressions of urban spaces. Current signage systems often neglect these aesthetic and cultural needs, potentially leading to visual fatigue or cultural disconnection, thereby affecting navigation efficiency and urban experience. The results provide empirical foundations for optimizing wayfinding signage designs in urban areas, aiding urban planners and designers in integrating pedestrian preferences to create clearer, more attractive navigation systems, thus improving walking experiences and significantly enhancing the daily lives of city residents.

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A Sustainable Evaluation Method for a Tourism Public Wayfinding System: A Case Study of Shanghai Disneyland Resort

Cited by 4 publications

References 32 publications

Consumer Satisfaction Evaluation System for Route Planning of Urban Tourist Attractions Based on Multiple Data Fusion

Consumer Satisfaction Evaluation System for Route Planning of Urban Tourist Attractions Based on Multiple Data Fusion

Research on the Spatial Network Effect of Urban Tourism Flows from Shanghai Disneyland

An Analysis of Pedestrian Preferences for Wayfinding Signage in Urban Settings: Evidence from Nanning, China

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