A system dynamics‐based simulation experiment for testing mental model and performance effects of using the balanced scorecard

Capelo, Carlos; Dias, João Ferreira

doi:10.1002/sdr.413

Cited by 77 publications

(73 citation statements)

References 32 publications

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“…In general, they are more likely to identify and follow effective strategies to achieve success. This positive relationship between mental model accuracy and performance outcome is well established in the literature [2,3,17,18]. Maani and Cavana [33] developed an analogy of an iceberg for a conceptual model which can relate behavior to mental models.…”

Section: Theory and Hypothesesmentioning

confidence: 69%

“…Providing structural information about the underlying system in order to increase transparency seems to have a positive effect on performance [1][2][3]. Knowledge of cause-and-effect relationships supports learning and the development of mental models which are more similar to a real system.…”

Section: Open Accessmentioning

confidence: 99%

“…This also enhances subjects' ability to build more accurate mental models. The changed mental model induces different strategies and decisions affecting future behavior [2,7]. This process is iterative.…”

Section: Theory and Hypothesesmentioning

confidence: 99%

“…Several methods for dealing with complexity are discussed in the literature, such as in in Größler, Maier, and Milling [1], Capelo and Dias [2], Ritchie-Dunham [3], Rouwette, Größler and Vennix [4], Sengupta and Abdel-Hamid [5], Richmond [6], Sterman [7], Sweeney and Sterman [8]. However, less attention has been paid to so-called "heuristic competence" [9].…”

Section: Introductionmentioning

confidence: 99%

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The Effect of a Structured Method on Mental Model Accuracy and Performance in a Complex Task

Bußwolder

2015

Systems

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Abstract:In comparison to their performance with normative standards or even simple heuristics, humans do not perform well in complex decision-making. The application of systems thinking to help people to understand and handle interdependent and complex systems is proposed as a means of improving this poor performance. The aim of this study is to investigate the effect of a generic systems thinking method, i.e., a structured method, on performance. A laboratory experiment was conducted using a dynamic and complex simulation task. The results demonstrated that subjects provided with a structured method achieved a higher performance. In addition, mental model accuracy had a significant effect on performance, as already shown by several previous studies. The results of our study provide a way of teaching subjects how to improve their performance when coping with complex systems in general. This has implications for education in the fields of complex systems and system dynamics.

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Section: Theory and Hypothesesmentioning

confidence: 69%

Section: Open Accessmentioning

confidence: 99%

Section: Theory and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Effect of a Structured Method on Mental Model Accuracy and Performance in a Complex Task

Bußwolder

2015

Systems

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“…This is the strategic map, which is considered to be as important as BSC itself (Kaplan & Norton, 2004), as it communicates how an organization reaches its strategic objectives (Fernandes, 2003). Thus, it supports senior management in the development of cause and effect relations among the strategic objectives of the BSC perspectives, in order to better understand the business and its dynamics (Capelo & Dias, 2009). …”

Section: Introductionmentioning

confidence: 93%

Aplicação do Balanced Scorecard Dinâmico na governança da informação do Exército Brasileiro

2016

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Resumo: O objetivo deste estudo é o desenvolvimento de um modelo de Balanced Scorecard de TI sob o enfoque da dinâmica de sistemas -BSCD de TI. Para isso, foi realizada modelagem qualitativa e quantitativa para a construçãoAbstract: This study aimed the development of an IT Balanced Scorecard based on dynamic systems approach -IT DBSC. The research strategy was a single case study about the process of IT strategic management with the use of the BSC in the Brazilian Army's Telematics System (SisTEx), through qualitative and a quantitative modeling. We performed a BSC document analysis and strategic maps of SisTEx's military units, as the researcher participative observer and confirmatory simulation on proof context. The results sustained the established study propositions, according to causal and effect relationships and delay times considered between strategic objectives, which allowed the simulation of the proposed model.

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Sustainability assessment of strategic asset management decisions on municipal water infrastructure systems: Framework and application

2022

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Developing socially acceptable, environmentally friendly, and financially viable asset management plans (AMPs) is a major challenge for water and wastewater utilities and calls for a comprehensive Sustainability Assessment (SA). This paper proposes a novel framework that applies System Dynamics and Life Cycle Assessment tools to evaluate the long-term sustainability of strategic asset management decisions for water and wastewater infrastructure systems. The merit of the proposed framework in dealing with the non-linearity and dynamic behavior of the socio-economic systems and its utility for SA of strategic asset management decisions are demonstrated in a case study of a Wastewater Collection (WWC) network system. Furthermore, the significant importance of population growth and urban densification policies in sustainability of AMP are highlighted by comparing four alternative scenarios of (1) 100% urban densification, (2) 0% urban densification, (3) 50% densification, and (4) no population growth in the case study. The results of the case study show that the greenhouse gas emission, operational and capital expenses, and bill burden of WWC and treatment services significantly reduce with urban densification.

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A system dynamics‐based simulation experiment for testing mental model and performance effects of using the balanced scorecard

Cited by 77 publications

References 32 publications

The Effect of a Structured Method on Mental Model Accuracy and Performance in a Complex Task

The Effect of a Structured Method on Mental Model Accuracy and Performance in a Complex Task

Aplicação do Balanced Scorecard Dinâmico na governança da informação do Exército Brasileiro

Sustainability assessment of strategic asset management decisions on municipal water infrastructure systems: Framework and application

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