A systematic approach for evaluating port effectiveness

Brooks, Mary R.; Schellinck, Tony; Pallis, Athanasios A.

doi:10.1080/03088839.2011.572702

Cited by 48 publications

(26 citation statements)

References 30 publications

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“…The way to proceed towards a holistic approach is to take into account port users in port effectiveness evaluation. Most port performance measurement schemes fail to include this performance component (Brooks et al, 2011). Consequently, measuring port performance is heavily relied on operational efficiency measures (Pallis and Vitsounis, 2009) resulting in a gap between port performance and port users' expectations.…”

Section: Literature Reviewmentioning

confidence: 99%

Measurement of port performance from users’ perspective

Vaggelas

2019

MABR

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Purpose Going beyond the usual approach of measuring port performance – focusing on the efficiency of port operations – this paper aims to look into shipping lines and other port users’ perceptions on port performance. Design/methodology/approach The paper develops a framework measuring the perceptions of port users (i.e. shipping companies, shippers, etc.) on port performance. A typology of elements that shape port users’ perceptions has been developed with an eye on capturing the peculiarities of different port markets. Based on this typology, a tool to assess users’ perspectives, and subsequently evaluate, any given port has been developed. The tool provides port authorities the flexibility they need for customized approaches. The developed evaluation mechanism has been tested on a group of European seaports, and the results are presented by this study. Findings The framework and its pilot application unveil the key parameters that port users take into consideration when evaluating the effectiveness component of port performance. Moreover, the importance and evaluation ratings of specific performance parameters allow for a GAP analysis of the collected data. Research limitations/implications The paper advances scholarly and practical discussion on how of port users’ perceptions can be a valuable tool for port performance measurement. Practical implications The proposed tool can be a valuable add-on for port authorities to evaluate their performance from the port users’ point of view and take the necessary actions to improve it. Also, the tool can be used for the evaluation of a new process, infrastructure. The evaluation of port users’ perception of port performance can and must be part of a European ports observatory, as it is a set of indicators that clearly reflects the satisfaction of port users by engaging their view on port performance issues, instead of relying almost exclusively on port-generated data. Originality/value The paper develops a framework for measuring port user’s perception on port performance, which is flexible and can be applied in any port.

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Section: Literature Reviewmentioning

confidence: 99%

Measurement of port performance from users’ perspective

Vaggelas

2019

MABR

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“…The main aim of this study is to address this gap in the OE research in two ways, first it validates the OE factors from the literature review in the seaport context and second, it identifies new OE factors relevant to the seaport sector. The Delphi method is applied to allow the study to Customer satisfaction Sayareh (2006), Elmuti, Jia and Gray (2009), Sayareh (2009), Cetin and Cerit (2010), Brooks, Schellinck, and Pallis (2011) investigate the subject matter in depth and to identify the critical OE factors through an iterative process of interviewing and surveying participants from the Saudi Arabian seaport sector as a case study.…”

Section: The Oil Company Seaportmentioning

confidence: 99%

Critical factors for organisational effectiveness: The case of Saudi Arabian seaports

Alghaffari

Nguyen

Chen

2018

J. sustain. dev. transp. logist.

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“…An inconsistency among statistical evaluation indicators of different ports may also be observed [24]. In recent years, several multiattribute decision-making methods have been adopted for port efficiency or performance evaluation; these methods include fuzzy analytical hierarchy process, quality function deployment, and fuzzy analytic network process [27][28][29][30][31]. Although these methods are flexible and easy to use, the appropriate evaluation indicators are difficult to design, and the interference between indicators may be considerable.…”

Section: Literature Reviewmentioning

confidence: 99%

Operational Efficiency Evaluation of Iron Ore Logistics at the Ports of Bohai Bay in China: Based on the PCA-DEA Model

Chen

Wan

Zhang

et al. 2016

Mathematical Problems in Engineering

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Operational efficiency is significant for the comprehensive competitiveness of a port. In this study, we use a principal component analysis-data envelopment analysis (PCA-DEA) integrated model to evaluate the operational efficiency of iron ore logistics at the ports of Bohai Bay, China. The key indicators and systematic framework are established for logistics efficiency research. We consider the PCA-DEA integrated model as a practical tool for evaluating and analyzing the relative efficiency of the iron ore logistics of each port in that area. The proposed method consists of a two-stage research and analysis that begins with PCA. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from 15 original indicators. In the second stage, the standard DEA approach is used with the specific synthetic indicators. The evaluation results of the selected ports from the integrated PCA-DEA model are compared and discussed. The comparison of the evaluation results indicates that the PCA-DEA model provides a practical and powerful tool for the investigation of the port logistics problem. With this integrated model, a comparison analysis and further research into the iron ore logistics efficiency of different ports in the area are presented. Finally, discussions and suggestions are provided.

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A systematic approach for evaluating port effectiveness

Cited by 48 publications

References 30 publications

Measurement of port performance from users’ perspective

Measurement of port performance from users’ perspective

Critical factors for organisational effectiveness: The case of Saudi Arabian seaports

Operational Efficiency Evaluation of Iron Ore Logistics at the Ports of Bohai Bay in China: Based on the PCA-DEA Model

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