A systematic approach to the development of research-based web design guidelines for older people

Abstract

This paper presents a systematic approach to the development of a set of research-based ageingcentred web design guidelines (SilverWeb Guidelines). The approach included an initial extensive literature review in the area of human-computer interaction and ageing, the development of an initial set of guidelines based on the reviewed literature, a card sorting exercise for their classification, an affinity diagramming exercise for the reduction and further finalisation of the guidelines, and finally a set of heuristic evaluations for the validation and test of robustness of the guidelines. The 38 final guidelines are grouped into eleven distinct categories (target design, use of graphics, navigation, browser window features, content layout design, links, user cognitive design, use of colour and background, text design, search engine, user feedback and support).

Age-related Differences in the Content of Search Queries when Reformulating

“…However, this is no longer the case, as is evident from the fact that they are now one of the fastest growing users of the Internet [1,9]. Recent studies show that older adults are now as enthusiastic as younger adults in using the web [38]. The Internet is known to decrease isolation Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page.…”

Experimental Evaluation of a Multi-modal User Interface for a Robotic Service

“…Web design guidelines to address the web experiences of older users can be found in [25,3], while a survey on touch-based mobile phone interface for the elderly can be found in [2]. In our implementation we used a tablet because it has been found that elderly users are very receptive to these devices [24].…”

Seniors’ experiences with online banking

“…However, this increase worldwide in numbers of the aged means that the need for online and mobile technology services will only increase. By 2020, it is anticipated that there will be more than a billion older adults, making it essential that websites be designed for easy use by the elderly [1]. P Online banking is an exchange that employs laptops or other mobile devices, such as smart phones and tablets.…”