A systematic estimation approach for the importance of engineering characteristics based on online reviews

Xing, Tao; Wang, Guan; Lin, Yi; Liu, Yusheng; Ye, Xiaoping; Zhao, Jianjun

doi:10.1177/0954405420918156

“…However, they ignore CRs. As one of the typical customer-driven methods, QFD is effective to identify the correlations among CRs and RFs and prioritize RFs considering CRs (Xing et al. , 2020).…”

Section: Introductionmentioning

confidence: 99%

“…However, they ignore CRs. As one of the typical customer-driven methods, QFD is effective to identify the correlations among CRs and RFs and prioritize RFs considering CRs (Xing et al, 2020). However, some inherent deficiencies are existing in the traditional QFD, which may cause great impact on the priority of RFs.…”

Section: Introductionmentioning

confidence: 99%

Prioritizing risk factors in sustainable supply chain using fuzzy Kano and interval-valued intuitionistic fuzzy QFD

Xie

¹

,

He

²

,

Xiang

³

et al. 2022

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PurposeThe purpose of the paper is to develop a hybrid method to prioritize risk factors (RFs) of sustainable supply chain (SSC) considering sustainable customer requirements (CRs) and uncertain evaluation.Design/methodology/approachIn the proposed method, fuzzy Kano model (FKM) is applied to prioritize sustainable CRs considering customer satisfaction (CS) and objective weight of each CR, the interval-valued intuitionistic fuzzy (IVIF) set theory is integrated with quality function deployment (QFD) to translate the sustainable CRs into RFs of SSC under uncertain environment and the IVIF cross-entropy is used to conduct objective analysis to prioritize RFs. Finally, a case in air-conditioner-manufacturing company is presented to demonstrate the proposed method.FindingsA case study of SSC risk management, the comparative analysis and associated discussions are conducted to illustrate the feasibility and effectiveness of the proposed method. The results obtained from the case study shows that RF5 (market share reduction) is the most important RF in the SSC. Compared with the existing methods, the proposed method can integrate sustainable CRs into SSC's RFs, handle uncertain information effectively and obtain objective importance of RFs.Originality/valueTheoretically, the paper develops a customer-oriented model based on the FKM, QFD, IVIF sets and entropy theory to prioritize RFs of SSC under uncertain environment. The model enables to integrate sustainable CRs into RFs managements and is efficient to deal with the subjectivity and conduct objective analysis to prioritize RFs. In practice, the systematic and correct RFs' priorities analysis provides reliable decision support for the managers to take measures to avoid or mitigate the critical RFs.

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“…Li et al (2022) applied word association model to capture CRs from online customer reviews. Xing et al (2020) applied convolutional neural network and sentiment analysis to capture CRs for a hair dryer. Geng et al (2020) constructed capture method based on customers' satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Customer requirements analysis in PSS design

Lyu

¹

,

Feng

²

,

Li

³

et al. 2022

Preprint

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The identification of customer requirements (CRs) priority is the beginning of Product-service system (PSS) design, which identifies the direction of enterprise resource allocation. In order to accurately reflect customer’s intrinsic requirements in PSS design, a hierarchical model based on the means-end chain theory is constructed to capture CRs from the perspective of customer expectations in this paper, and then a method combining cloud model, fuzzy Decision-making Trial and Evaluation Laboratory (DEMATEL) with improved analytical Kano (A-Kano) model is proposed to identify importance priority. Cloud model and Relative Preference Relation of the triangular fuzzy number are applied to identify the basic importance with solving the problem of fuzziness and randomness in expert evaluation information. Considering the directional influence relationship among CRs, the fuzzy DEMATEL method is introduced to modify the basic importance. Based on the category criterion of CRs, an improved A-Kano model is constructed, and the importance index and satisfaction index based on customer satisfaction are introduced to identify the final importance. A case study is carried out to verify the scientificity and feasibility of the proposed method.

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“…Li et al [4] applied word association model to capture CRs from online customer reviews. Xing et al [5] applied convolutional neural network and sentiment analysis to capture CRs for a hair dryer. Geng et al [6] constructed capture method based on customers' satisfaction.…”

mentioning

confidence: 99%

Integration of Cloud, F-DEMATEL and A-Kano Model to Evaluate Customer Requirements Importance in PPS Design

Lyu,

Liu,

Feng

et al. 2023

Preprint

0

View full text Add to dashboard Cite

The identification of customer requirements (CRs) priority is the beginning of Product-service system (PSS) design, which identifies the direction of enterprise resource allocation. In order to accurately reflect customer’s intrinsic requirements in PSS design, a hierarchical model based on the means-end chain theory is constructed to capture CRs from the perspective of customer expectations in this paper, and then a method combining cloud model, fuzzy Decision-making Trial and Evaluation Laboratory (DEMATEL) with improved analytical Kano (A-Kano) model is proposed to identify importance priority. Cloud model and Relative Preference Relation of the triangular fuzzy number are applied to identify the basic importance with solving the problem of fuzziness and randomness in expert evaluation information. Considering the directional influence relationship among CRs, the fuzzy DEMATEL method is introduced to modify the basic importance. Based on the category criterion of CRs, an improved A-Kano model is constructed, and the importance index and satisfaction index based on customer satisfaction are introduced to identify the final importance. A case study is carried out to verify the scientificity and feasibility of the proposed method.

show abstract

A systematic estimation approach for the importance of engineering characteristics based on online reviews

Cited by 6 publications

References 37 publications

Prioritizing risk factors in sustainable supply chain using fuzzy Kano and interval-valued intuitionistic fuzzy QFD

Prioritizing risk factors in sustainable supply chain using fuzzy Kano and interval-valued intuitionistic fuzzy QFD

Customer requirements analysis in PSS design

Integration of Cloud, F-DEMATEL and A-Kano Model to Evaluate Customer Requirements Importance in PPS Design

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