Background
Training in social-verbal interactions is crucial for medical first responders (MFRs) to assess a patient’s condition and perform urgent treatment during emergency medical service administration. Integrating conversational agents (CAs) in virtual patients (VPs), that is, digital simulations, is a cost-effective alternative to resource-intensive human role-playing. There is moderate evidence that CAs improve communication skills more effectively when used with instructional interventions. However, more recent GPT-based artificial intelligence (AI) produces richer, more diverse, and more natural responses than previous CAs and has control of prosodic voice qualities like pitch and duration. These functionalities have the potential to better match the interaction expectations of MFRs regarding habitability.
Objective
We aimed to study how the integration of GPT-based AI in a mixed reality (MR)–VP could support communication training of MFRs.
Methods
We developed an MR simulation of a traffic accident with a VP. ChatGPT (OpenAI) was integrated into the VP and prompted with verified characteristics of accident victims. MFRs (N=24) were instructed on how to interact with the MR scenario. After assessing and treating the VP, the MFRs were administered the Mean Opinion Scale-Expanded, version 2, and the Subjective Assessment of Speech System Interfaces questionnaires to study their perception of the voice quality and the usability of the voice interactions, respectively. Open-ended questions were asked after completing the questionnaires. The observed and logged interactions with the VP, descriptive statistics of the questionnaires, and the output of the open-ended questions are reported.
Results
The usability assessment of the VP resulted in moderate positive ratings, especially in habitability (median 4.25, IQR 4-4.81) and likeability (median 4.50, IQR 3.97-5.91). Interactions were negatively affected by the approximately 3-second latency of the responses. MFRs acknowledged the naturalness of determining the physiological states of the VP through verbal communication, for example, with questions such as “Where does it hurt?” However, the question-answer dynamic in the verbal exchange with the VP and the lack of the VP’s ability to start the verbal exchange were noticed. Noteworthy insights highlighted the potential of domain-knowledge prompt engineering to steer the actions of MFRs for effective training.
Conclusions
Generative AI in VPs facilitates MFRs’ training but continues to rely on instructions for effective verbal interactions. Therefore, the capabilities of the GPT-VP and a training protocol need to be communicated to trainees. Future interactions should implement triggers based on keyword recognition, the VP pointing to the hurting area, conversational turn-taking techniques, and add the ability for the VP to start a verbal exchange. Furthermore, a local AI server, chunk processing, and lowering the audio resolution of the VP’s voice could ameliorate the delay in response and allay privacy concerns. Prompting could be used in future studies to create a virtual MFR capable of assisting trainees.
