A Systematic Literature Review of Changes in Roles/Skills in Component Content Management Environments and Implications for Education

Batova, Tatiana; Andersen, Rebekka

doi:10.1080/10572252.2017.1287958

Cited by 17 publications

(7 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These roles require knowledge of specific contexts to ensure that valuable codified content is consolidated and made available to knowledge workers. In addition, considering the three codified content management modes proposed in this study, managers can aim to further develop the skills of content managers and their teams to process, integrate, and distribute codified content in an efficient way (Batova & Andersen, 2017). These skills require amongst others, an understanding of supportive content management systems, tools and strategies.…”

Section: Discussionmentioning

confidence: 99%

Managing codified content for reuse in knowledge work

Bosua

Venkitachalam

2021

Knowl Process Manag

View full text Add to dashboard Cite

Firm‐wide integrated organisational applications such as intranets, enterprise portals, content repositories, and wikis are often instrumental in supporting knowledge work. Serving as centralised “containers” of codified content that facilitate knowledge work, one essential requirement is continuous reuse and management of codified content. In this paper, our investigation aims to determine suitable perspectives to manage codified content, by focusing on one specific integrated organisational infrastructure application, namely intranets. Findings from three case studies identified three modes to manage codified content for knowledge work for enterprise content systems and are: (a) shared, (b) controlled, and (c) informal. In addition, based on the three modes (or ways), findings also highlight four elements that impact the management of codified content for knowledge work, that is, (a) content contributions, (b) content sharing, (c) access to expertise, and (d) control of codified content.

show abstract

Section: Discussionmentioning

confidence: 99%

Managing codified content for reuse in knowledge work

Bosua

Venkitachalam

2021

Knowl Process Manag

View full text Add to dashboard Cite

show abstract

“…In this research, the researchers are unable to collect data through quantitative data analysis because of the pandemic situation all over the world. This will restrict the researcher and collect data from secondary or qualitative data analysis only as commented by Batova & Andersen (2017). Also, due to limited time and cost in the research, researchers can collect information through online sources.…”

Section: Gap Of Literaturementioning

confidence: 99%

Influence of Strategic Marketing Approaches in Business Communication

Kalogiannidis¹,

Kontsas²,

Papaevangelou³

2022

BMS

View full text Add to dashboard Cite

The global and fast-paced economy requires all types of businesses to cultivate their communication system for the efficient and smooth running of the organization. Various international crises can cause a shift towards a cheaper mode and methods of communication that can harm the overall business strategy and success. This study deals with the influence of strategic marketing approaches that can positively influence the communication quality and methods of a business. Particular emphasis has been put on business-to-customer communication targets along with new possibilities of developing more robust marketing communication tools. The paper aims to propose new approaches and trends in the current business-to-customer communication model that would help in mitigating both current and future challenges. Thereby, the paper incorporates pragmatism as research philosophy, deductive as the research approach, and descriptive as the research design. Apart from that, a secondary method of data collection along with ethical modes of data collection is taken into consideration to present a comprehensive and efficacious paper.

show abstract

“…Content strategy has led to work in TPC surveying the state of component content management systems in the field (e.g., Andersen & Batova, 2015;Batova & Andersen, 2017). Carlos Evia (2018) has written a textbook about how DITA (Darwin Information Type Architecture) and XML (Extensible Markup Language) create a component content management system to help technical communicators manage and strategize content.…”

Section: Stream 2: Content Strategymentioning

confidence: 99%

“…Instead, the CCM model requires technical skills in the digital workplace where technical communicators do not "write" so much as they manage small snippets of information (components) which are coded for information architectures and distributed across different platforms and channels (see Figure 4; cf. Andersen & Batova, 2015;Batova & Andersen, 2017).…”

Section: Stream 2: Content Strategymentioning

confidence: 99%

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

Verhulsdonck

Howard

Tham

2021

Journal of Technical Writing and Communication

View full text Add to dashboard Cite

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

show abstract

A Systematic Literature Review of Changes in Roles/Skills in Component Content Management Environments and Implications for Education

Cited by 17 publications

References 36 publications

Managing codified content for reuse in knowledge work

Managing codified content for reuse in knowledge work

Influence of Strategic Marketing Approaches in Business Communication

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

Contact Info

Product

Resources

About