“…In line with previous research [ 24 , 47 , 48 , 50 , 54 , 66 , 67 ], this study reinforced that data privacy and security and ethical issues, particularly during interacting with AI systems, remain one of the major concerns for adopting many of the assessed technologies. Improving complex interactions with conversational technologies, such as chatbots, voice activated devices and robotics, is another open challenge for the R & D community [ 24 , 56 , 66 ], which could influence older people’s experiences with these technologies, particularly in the social and psychological support domains. Moreover, according to experts in this study and in line with [ 54 , 55 , 68 ], evidence around the effectiveness of some technologies in psychological and health-related domains, such as VR/AR/MR and new drug delivery mechanisms, is still limited.…”