“…That approach has provided indispensable knowledge about the routines and tasks of residents, including eating meals (Charras & Fre´montier, 2010;Lin, Watson, & Wu, 2010), getting dressed (Engelman, Mathews, & Altus, 2002), showering (Westerberg & Strandberg, 2007), and taking medications (Tjia et al, 2010). Previous research has also provided important information about how staff members perceived and experienced different aspects of their work, including their views on individualized care (Chappell, Reid & Gish, 2007), their job satisfaction (Vernooij-Dassen et al, 2009), stress (Pitfield, Shahriyarmolki, & Livingston, 2011), routines (Harnett, 2010), and their rituals when residents die (Magnu´sson, 2009;Strid, 2007). Few studies have investigated how residents frame situations that do not belong to typical institutional tasks or routines.…”