A Systematic Review of Technology Innovations in Housing Management in Scotland

Abstract

The global housing management sector is being transformed by digital innovations, especially those introduced by property technology start-ups, or PropTech. These entities are reshaping the dynamics between property owners, tenants, and housing management processes. As scholarly literature expands on this subject, our study focuses on assessing the impact of such digital interventions on housing management in Scotland. This systematic review of 10 scholarly articles (2018–2022) on this subject revealed three dominant themes: automation, digitization management, and brokerage-based functions. These findings indicate a shift from conventional housing management practices, significantly influenced by PropTech advancements. This study provides valuable insights for policymakers and IT designers, guiding them to identify populations in need and create user-centric applications, hence contributing to the evolving landscape of Scotland’s housing market.