“…For psychological symptoms, the HADS (Hospital Anxiety and Depression Scale) and POMS (Profile of Mood States), for prognosis, the Palliative Prognostic Index or Scale, and also for family satisfaction and quality of care, the FAMCARE tool [40]. The POS and STAS with the ESAS are widely used in a variety of settings internationally and can be used to compare palliative-care needs and quality of care [41]. It is important though not to overburden patient and family with Structure and process of care centered on organization of services, multiple services for continuity and training Physical care -assessment and management of symptoms Psychological care -assessing and managing anxiety, depression, delirium, and demoralization Social care -care of family members, informal care givers Spiritual/religious/existential/meaning-based care Care within culture -locus of decision-making within family ethnically sensitive care regarding disclosure, truth telling, language Care of the imminently dying Ethically responsible care -advanced care planning, goals of care, truthfulness within communication Table 3.…”