A systematic review on the application of dialogue in public relations to information communication technology-based platforms: Comparing English and Chinese contexts

Ao, Song Harris; Huang, Qiongyao

doi:10.1016/j.pubrev.2019.101814

Cited by 29 publications

(19 citation statements)

References 52 publications

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“…Except few notable corporate accounts with distinct personalities such as Wendy's Twitter presence, most organizational accounts do not fully utilize social media's potentials as an interactive and two-way channel to communicate with key stakeholders. Instead, they merely broadcast corporate press releases, share news and blog links, and advertise products and promotions on social media, as evidenced by numerous studies (e.g., Ao & Huang, 2020;Kim et al, 2014;Lovejoy & Saxton, 2012;Qu, 2020;Waters & Williams, 2011;Wirtz & Zimbres, 2018;. Apart from the lack of human resources for organizational social media management and the persistence of information control in corporate culture, it could also be argued that, to a certain degree, a ordances of Twitter as a text-based social media platform are not encouraging organizations' personnel to create relevant content for their followers or to initiate meaningful interactions with external stakeholders (Lovejoy & Saxton, 2012;.…”

Section: Human Agency In Technological a Ordancesmentioning

confidence: 99%

Causal effects of affordance change on communication behavior: Empirical evidence from organizational and leadership social media use

Zhou

2021

Telematics and Informatics

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This article provides empirical evidence for two hypotheses in the a ordance literature. First, by leveraging a small a ordance change -Twitter increasing its character limit from 140 to 280 on November 7, 2017, employing an instrumental variable approach, and examining 143,771 original tweets published by organizational and leadership accounts half a year before and after the intervention, we showed the direct causal relationship between a ordances and communication behavior on digital media platforms. Second, by exploring what factors could explain the heterogeneity of causal e ects, we showed that previous endogenous perceptions of communication constraint predicted later behavioral changes, despite the same exogenous intervention. These ndings highlight the role of human agencies in the face of technological changes and provide empirical support for the a ordance approach to information communication technologies (ICTs) as a reconciliation between technological determinism and social constructivism.

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Section: Human Agency In Technological a Ordancesmentioning

confidence: 99%

Causal effects of affordance change on communication behavior: Empirical evidence from organizational and leadership social media use

Zhou

2021

Telematics and Informatics

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“…Analogously, Miike [56] stated that communication in e.g., East-Asian cultures, is embedded within a culturally defined view that values harmony, relationality, and the important notion of circularity of life and death. In China, there is a preference for silence as a means, even in e-collaboration, to foster harmonious relationships and to maintain face [25,57]. From a Western perspective, e-communication and collaboration are focused merely on verbal task-oriented goals (rationality), which might create tension, as we have just made clear that there are many cultures that can only adapt properly to ICT when they build upon relationality as well.…”

Section: Cultural Differences and Ict Implementationmentioning

confidence: 99%

Intercultural Competencies for Fostering Technology-Mediated Collaboration in Developing Countries

et al. 2021

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With the rapid global spread and application of Information and Communication Technology (ICT), the question is whether every culture makes similar use of the ideology that often underlies its creators’ design. ICT applications are designed with underlying beliefs or principles about e.g., work, communication, and individuality. These beliefs or principles are invisible and hidden in software and, as such, in many instances not recognized by users in other cultures. These hidden principles might even frustrate the understanding, use, knowledge-sharing, and e-collaboration between people from different cultures. In this article, we aim to explore, from a historical point of view, the early years of adaptation of ICT in developing countries, and we will highlight the importance of the use of intercultural (ICT-)skills to learn to recognize cultural differences from a relationship-based definition in technology-mediated collaboration. A semi-systematic or narrative review approach is used that is particularly suitable for topics that have been conceptualized differently. Our review firstly summarizes and categorizes the cultural factors impacting the adaptation and diffusion of ICT, especially in developing countries, and investigates which factors could hinder and/or facilitate the collaboration with other countries. Secondly, the findings of a thorough comparison between different intercultural competencies’ frameworks indicate that intercultural competencies show a combination of motivation, knowledge (-management), and skills, which are key competencies in the light of successful technology-mediated collaboration.

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“…Plataformas digitais e departamentos de comunicação/relações públicas: uma revisão sistemática Na base de dados Scopus, um artigo (Ao & Huang, 2020) aparece relacionado a três termos: plataformas digitais (S0), comunicação pública/governamental (S1) e comunicação organizacional (S3). Outro artigo selecionado trata dos desafios da informação e comunicação sistematizadas no fortalecimento as organizações públicas (Rangel & Hernández, 2019), relacionando os conjuntos S0 e S1.…”

Section: Análises Globalunclassified

Plataformas digitais e departamentos de comunicação/relações públicas: uma revisão sistemática

Albuquerque¹,

Silva²

2021

risti

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Este artigo apresenta estudos, correntes teóricas e autores que fazem parte do atual estado da arte referente à comunicação/relações públicas e plataformas digitais. Em uma revisão sistemática, usando a metodologia Prisma, efetua o levantamento de artigos acadêmicos, publicados no período de 2015 a 2020, oriundos de dois bancos de dados: Web of Science e Scopus. Como resultado quantitativo, observa-se que os estudos relacionados a departamentos de comunicação não representam nem 1% do total de pesquisas relacionadas a plataformas digitais, tecnologias digitais ou sistemas de informação. Os resultados abrangeram a discussão sobre o conceito de plataformas digitais; a transformação digital dos departamentos de comunicação, e o papel das mídias sociais. Demonstram ainda a predominância de estudos relacionados à estratégia de comunicação nas mídias sociais, com foco na relação entre organização e seus públicos. Novas pesquisas devem explorar o gerenciamento das informações produzidas com o uso de plataformas digitais.

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A systematic review on the application of dialogue in public relations to information communication technology-based platforms: Comparing English and Chinese contexts

Cited by 29 publications

References 52 publications

Causal effects of affordance change on communication behavior: Empirical evidence from organizational and leadership social media use

Causal effects of affordance change on communication behavior: Empirical evidence from organizational and leadership social media use

Intercultural Competencies for Fostering Technology-Mediated Collaboration in Developing Countries

Plataformas digitais e departamentos de comunicação/relações públicas: uma revisão sistemática

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