A systemic framework for supporting cross-disciplinary efforts in services research

Wild, Peter J.

doi:10.1016/j.cirpj.2010.08.002

Cited by 15 publications

(15 citation statements)

References 94 publications

(135 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The inward focus category is made up of SDL, which is clearly its prime representant, and further also the work system and service quality gaps model. The UST leans towards the inward focus, but takes a somewhat special position as it strongly emphasizes the service process happening within the service system that is in the provider role [21]. To the outward focus category belong the system theoretic model and to a lesser extent the service ontology.…”

Section: Discussionmentioning

confidence: 99%

Towards a Service System Ontology for Service Science

Lemey

Poels

2011

Service-Oriented Computing

View full text Add to dashboard Cite

Abstract.Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.

show abstract

Section: Discussionmentioning

confidence: 99%

Towards a Service System Ontology for Service Science

Lemey

Poels

2011

Service-Oriented Computing

View full text Add to dashboard Cite

show abstract

“…The RUP has already been extended to support the development of computational services according to the Service-Oriented Architecture (SOA) paradigm in [10]. Table 1 identifies service knowledge elements that are often found in the literature on services science [1][2][3][4][5][6], process framework elements identified in [8][9][10], and the possible mappings between these elements. Employing the concept of framework in a service knowledge context, we selected the most salient service knowledge elements and defined how each of them is related to other service elements in the abstract model depicted in Figure 1.…”

Section: Proposalmentioning

confidence: 99%

“…A framework is a research tool employed to identify general concepts of a field of enquiry along with inter-relations among them [1]. The Activity Based Framework for Services (ABFS) is a framework being proposed to support integration of multi-disciplinary work in the service science community [1].…”

Section: Service Knowledge Management Requirementmentioning

confidence: 99%

Towards a Unifying Process Framework for Services Knowledge Management

Sorathia

Sinderen

Pires

2010

Lecture Notes in Business Information Processing

View full text Add to dashboard Cite

Abstract. Activities concerned with the design, planning and execution of services are becoming increasingly complex. This is due to the involvement of many different stakeholders, the complexity of the service systems themselves, and the dynamic nature of their organizational and ICT environments. Service knowledge management helps share and reuse relevant knowledge among the different stakeholders, and therefore emerges as a critical factor to perform service activities with required efficiency and quality. Recent advances in knowledge management provide promising opportunities to support individual service activities within a single domain. Yet, sharing knowledge throughout the service life-cycle and across service domains is still very challenging. The source of service knowledge, its usage, update frequency, encoding and associated stakeholders may vary depending upon the service activity and the service domain. Based on a critical analysis of currently proposed frameworks, we argue that a process framework approach is beneficial for service knowledge management. To support our claim, we offer an abstract template and a typical service life-cycle that can be adopted to integrate heterogeneous service knowledge from diverse sources.

show abstract

“…More often in the real world context, the sodiums would have retired to their rooms while the chlorines would have gone down to the pub. Integration of disciplines requires a common purpose and the development of a common language, platforms, units of analysis and re-search philosophies towards that purpose (Wild et al 2009). Thus, our emphasis on value co-creation with the customer explicitly identifies the purpose towards inter-disciplinary collaborations.…”

Section: Service Science Research Agenda: Issues For Knowledge Producmentioning

confidence: 99%

“…In this chapter we develop the conversation on the fundamentals behind the 'how'. It is commonly noted that integration of disciplines requires a common purpose and the development of common language, platforms, units of analysis and research philosophies towards that purpose (Wild et al 2009). Yet, the vision of service science is to discover the underlying principles of complex service systems and the value propositions that interconnect them.…”

Section: Introductionmentioning

confidence: 99%

Embedding the New Discipline of Service Science

Maull

Smith

2011

Service Science: Research and Innovations in the Service Economy

View full text Add to dashboard Cite

This chapter presents a conceptual discourse for embedding the new discipline of service science. It argues for service science to be free of paradigmatic research influences of existing disciplines, proposing service science as an integrative discipline of engineering, technological and, social sciences for the purpose of value cocreation with customers. The chapter argues that thinking of a service organisation from a systems perspective will complement the traditional reductionist position and that together they will provide a sound foundation for the discipline of service science. The chapter then goes on to put forward a research agenda for service science, considering five salient issues for knowledge production. The argument for service science knowledge production is located alongside disciplinary knowledge of service, in so doing, suggesting that service science is not a logical development within any discipline and that the time is right for it to emerge into a discipline of its own.

show abstract

A systemic framework for supporting cross-disciplinary efforts in services research

Cited by 15 publications

References 94 publications

Towards a Service System Ontology for Service Science

Towards a Service System Ontology for Service Science

Towards a Unifying Process Framework for Services Knowledge Management

Embedding the New Discipline of Service Science

Contact Info

Product

Resources

About