A Tale of Two Cultural Values in Airbnb: Long-Term Orientation and Indulgence

Wallace, Lacey K.; Cao, Joanne T.; Wang, Wei

doi:10.1080/21568316.2022.2083221

Cited by 6 publications

(1 citation statement)

References 110 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Previous research has proved that consumers’ growing demands for business ethics underscore the need for companies to elevate ethical considerations (Lo et al ., 2020). Numerous entrepreneurs have also proposed that upholding CSR is a new strategy for the sustainable development of enterprises (Wallace et al ., 2022). Unanswered is the question of whether the governance strategy of IVA enterprises based on CSR can effectively govern the user resistance behavior of IVAs.…”

Section: Introductionmentioning

confidence: 99%

Alexa, it is creeping over me – Exploring the impact of privacy concerns on consumer resistance to intelligent voice assistants

Mou¹,

Meng²

2023

APJML

View full text Add to dashboard Cite

PurposeWith the upgrade of natural language interaction technology, the simulation extension of intelligent voice assistants (IVAs) and the uncertainty of products and services have received more and more attention. However, most of the existing research focuses on investigating the application of theories to explain consumer behavior related to intention to use and adopt IVAs, while ignoring the impact of its privacy issues on consumer resistance. This article especially examines the negative impact of artificial intelligence-based IVAs’ privacy concerns on consumer resistance, and studies the mediating effect of perceived creepiness in the context of privacy cynicism and privacy paradox and the moderating effect of anthropomorphized roles of IVAs and perceived corporate social responsibility (CSR) of IVAs’ companies. The demographic variables are also included.Design/methodology/approachBased on the theory of human–computer interaction (HCI), this study addresses the consumer privacy concerns of IVAs, builds a model of the influence mechanism on consumer resistance, and then verifies the mediating effect of perceived creepiness and the moderating effect of anthropomorphized roles of IVAs and perceived CSR of IVAs companies. This research explores underlying mechanism with three experiments.FindingsIt turns out that consumers’ privacy concerns are related to their resistance to IVAs through perceived creepiness. The servant (vs. partner) anthropomorphized role of IVAs is likely to induce more privacy concerns and in turn higher resistance. At the same time, when the company’s CSR is perceived high, the impact of the concerns of IVAs’ privacy issues on consumer resistance will be weakened, and the intermediary mechanism of perceiving creepiness in HCI and anthropomorphism of new technology are further explained and verified. The differences between different age and gender are also revealed in the study.Originality/valueThe research conclusions have strategic reference significance for enterprises to build the design framework of IVAs and formulate the response strategy of IVAs’ privacy concerns. And it offers implications for researchers and closes the research gap of IVAs from the perspective of innovation resistance.

show abstract

Section: Introductionmentioning

confidence: 99%

Alexa, it is creeping over me – Exploring the impact of privacy concerns on consumer resistance to intelligent voice assistants

Mou¹,

Meng²

2023

APJML

View full text Add to dashboard Cite

show abstract

Literature review of the sharing economy: Socio‐cultural perspective

Yildiz

Uzunöz

2023

Community & Applied Soc Psy

View full text Add to dashboard Cite

This article reviews the literature to explore the role of culture in the sharing economy. During the literature review process, we used the terms collaborative consumption, collaborative economy, gift economy, gift‐giving, mesh, peer‐to‐peer, and commercial sharing systems in addition to the term sharing economy. Thus, we offer a reasonably broad scope in our research. It analyses 89 articles through a systematic literature review to determine the role of society and culture in the sharing economy. In addition, it offers a theoretical and descriptive exploration of the sharing economy and culture. The research shows that cultural dimensions and sharing motives shape the role of culture in the sharing economy. In this context, we determine the dimensions of power distance, uncertainty avoidance, individualism–collectivism, masculinism, long‐ and short‐term orientation, and indulgence‐restrain. In addition, we determine economic, social, sustainability, materialism, and trust motives. It shows that materialism, economic, sustainability, and trust differ depending on cultural dimensions. This situation shapes the attitudes and intentions of individuals toward the sharing economy. In addition, the study lists the cultures studied and the theoretical approaches used in previous cross‐cultural studies on the sharing economy. The study shows that cross‐cultural studies often focus on the cultures of the United States, China, and India. Finally, we offer suggestions for future research.

show abstract

The role of service robots in enhancing customer satisfaction in embarrassing contexts

Guo,

Gong,

et al. 2024

Journal of Hospitality and Tourism Management

View full text Add to dashboard Cite

A Tale of Two Cultural Values in Airbnb: Long-Term Orientation and Indulgence

Cited by 6 publications

References 110 publications

Alexa, it is creeping over me – Exploring the impact of privacy concerns on consumer resistance to intelligent voice assistants

Alexa, it is creeping over me – Exploring the impact of privacy concerns on consumer resistance to intelligent voice assistants

Literature review of the sharing economy: Socio‐cultural perspective

The role of service robots in enhancing customer satisfaction in embarrassing contexts

Contact Info

Product

Resources

About