A Tale of Two Perspectives

Abstract

We present a conceptual framework grounded in both users' reviews and HCI theories, residing between practices and theories as a form of intermediate-level knowledge in interaction design. Previous research has examined different forms of intermediary knowledge such as conceptual structures, strong concepts, and bridging concepts. Within HCI, these forms are generic and rise either from theories or particular instances. In this work, we created and evaluated a conceptual framework for a specific domain (instructional fitness apps). We first extracted the particular instances using users' online reviews and conceptualised them as an expectations and experiences framework. Second, within the framework, we evaluated the artefact related constructs using Norman's design principles. Third, we evaluated beyond the artefact related constructs using distributed cognition theory. We present an analysis of such intermediate-level knowledge with the aim of informing future designs. CCS CONCEPTS • Human-centered computing → User models; HCI theory, concepts and models.

Revisiting Reflection in HCI

“…. We adopted the approach used by Aladwan et al [1] to analyse the content of the app reviews, which, similarly to the literature review, is a form of bottom-up qualitative analysis. We chose not to directly apply the codes from the literature review as we expected that apps would feature a larger diversity of reflection support than the papers.. Three coders read 10 reviews longer than 35 words chosen at random per app.…”

Measuring Anticipated and Episodic UX of Tasks in Social Networks

“…According to Aladwan et al [39], when users of fitness applications were physically stressed by exercise and tried to use said apps with no avail, their stress increased, as their expectations were not met. This makes sense with our findings, since it is likely that, in an altered state of mind, users will need to rely on pragmatic elements that are familiar to them.…”

“…Practice is vital, as it allows collecting people's opinions and reactions. Aladwan et al [39] designed a framework through review searches and constructed a prototype that describes user anticipations and experiences, using instructional fitness applications. The main limitation of this work is the difficulty in unraveling ambiguous user reviews.…”