A Task Analytic Approach to Dialogue Design

Phillips, Mark D.; Bashinski, Howard S.; Ammerman, Harry L.; Fligg, Claude M.

doi:10.1016/b978-0-444-70536-5.50043-9

Cited by 14 publications

(3 citation statements)

References 5 publications

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“…The work by Card, et al (1983) and Norman (1986) indicates that during computer interaction, the user's mental activities center around goal determination and action planning. To ensure that the system model supports these activities, task analysis should emphasize identifying user goals and the methods and objects employed to achieve these goals (Grudin, 1989;Phillips, et al, 1988).…”

Section: Analysis Of Taskmentioning

confidence: 99%

“…To support low-level processing, objects need to be organized into logical chunks, and operations need to match the actions users normally make with these objects in the real world (Phillips, et al, 1988). In so doing, learning to associate operations with objects is easy; with practice, operations can be applied almost automatically, and even in parallel, because examination of data content and the meaning of each user action is unnecessary (Shiffrin and Schneider, 1977).…”

Section: Routine Tasks and Complex Workmentioning

confidence: 99%

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Understanding Human-Computer Interaction for Information Systems Design

Gerlach¹,

Kuo²

1991

MIS Quarterly

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Over the past 35 years, information technology has permeated every business activity. This growing use of information technology promised an unprecedented increase in end-user productivity. Yet this promise is unfulfilled, due primarily to a lack of understanding of end-user behavior. End.user productivity is tied directly to functionality and ease of learning and use. Furthermore, system designers lack the necessary guidance and tools to apply effectively what is known about human-computer interaction (HCI) during systems design. Software developers need to expand their focus beyond functional requirements to include the behavioral needs of users. Only when system functions fit actual work and the system is easy to learn and use will the system be adopted by office workers and business professionals. The large, interdisciplinary body of research literature suggest HCI's importance as well as its complexity. This article is the product of an extensive effort to integrate the diverse body of HCI literature into a comprehensible framework that provides guidance to system designers: HCI design is divided into three major divisions: system model, action language, and presentation language. The system model is a conceptual depiction of system objects and functions. The basic premise is that the selection of a good system model provides dtrection for designing action and presentation languages that determine the system's look and feel. Major design recommendations in each division are identified along with current research trends and future research issues.

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Section: Analysis Of Taskmentioning

confidence: 99%

Section: Routine Tasks and Complex Workmentioning

confidence: 99%

Understanding Human-Computer Interaction for Information Systems Design

Gerlach¹,

Kuo²

1991

MIS Quarterly

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“…This methodology entailed performing an initial lighting risk analysis, defining controller lighting evaluation criteria, and developing a questionnaire-based approach for evaluating lighting design prototypes. This methodology, as employed in the current effort, was derived from a previously established human engineering evaluation approach for verifying operational suitability and user acceptance in system development (Phillips, Bashinski, Ammerman and Fligg, 1988;Davies and Bashinski, 1987;Davies and Phillips, 1986). …”

mentioning

confidence: 99%

Air Traffic Control Facility Lighting

Krois¹,

Lenorovitz²,

McKeon³

et al. 1991

Proceedings of the Human Factors Society Annual Meeting

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In conjunction with the current upgrade of the FAA's Air Traffic Control (ATC) system, significant effort has been devoted to identifying an appropriate facility lighting design. The new ATC environment will entail more extensive and intensive use of computer displays than in the current system. Studies of facility lighting techniques were performed, validating the relative advantages of indirect lighting versus direct lighting, examining proper illumination levels, and identifying appropriate positioning of luminaires.

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Object‐oriented specification of user interfaces

Jaaksi

1995

Softw Pract Exp

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This paper presents an object‐oriented approach for the specification of graphical user interfaces. Specification starts with the analysis of the end user's operations. The user interface is then designed on the basis of this analysis. Operation analysis is followed by structure and component specification which presents the dialogue structure of the application and the contents of each dialogue. Visualization produces the final screen layouts, and task specification documents the usage of the user interface for the purpose of creating user's guides. The method presented in this paper makes it easier for a designer to take the end user's needs into account. Still, it does not automatically guarantee good quality user interfaces. The top‐down nature of the method allows the designer to concentrate on the most important aspects of the user interface and split the design procedure into manageable pieces. Also, the visibility of the process allows the designer to communicate with other people while specifying the user interface. This paper connects the method with the object‐oriented specification of entire applications. It briefly explains the connections with object‐oriented analysis and design, and demonstrates how to implement the specified user interface in an object oriented fashion. The approach presented in this paper is being applied in the development of a large network management system with about two million lines of C++ code running in the XII environment. Still, the method does not require the specification being implemented with any specific windowing system. The only requirement is that the user interface is based on graphical elements, such as dialogues, push‐buttons and text fields.

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A Task Analytic Approach to Dialogue Design

Cited by 14 publications

References 5 publications

Understanding Human-Computer Interaction for Information Systems Design

Understanding Human-Computer Interaction for Information Systems Design

Air Traffic Control Facility Lighting

Object‐oriented specification of user interfaces

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