“…We applied the laddering technique to printed discussions with chefs at fine dining restaurants regarding the creation of new dishes and identified a number of CSFs including texture (1), flavor (2),umami (3), main ingredient (4), good pairings (5), not too rich (6), good balance (7), cuisine more Japanese in style (8), elegance (9), and surprise (10). Thereafter, we asked Japanese chefs at fine dining restaurants to answer the DEMATEL questionnaire to reveal the relationships between the CSFs.…”