A taxonomy for proactive public services

Pawlowski, Caroline; Scholta, Hendrik

doi:10.1016/j.giq.2022.101780

Cited by 8 publications

(4 citation statements)

References 39 publications

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“…Predictions and evaluations of use of digital government services. Alalwan, 2013;Alarabiat et al, 2021;Alguliyev et al, 2018;Alomari et al, 2012;Alshibly and Chiong, 2015;Anwer et al, 2016;Aranyossy, 2022;Bhattacharya et al, 2012;Carter and Bélanger, 2005;Chen and Zhang, 2012;Chen, 2010;Dash and Jain, 2022;Gupta and Suri, 2017;Hujran et al, 2020;Lal and Haleem, 2009;Linders et al, 2018;Naswir et al, 2019;Osman et al, 2014;Pawlowski and Scholta, 2023;Rana et al, 2013;Saleh and Alyaseen, 2021;Sanati and Lu, 2010;Scutella et al, 2022;Sepasgozar et al, 2019;Sigwejo and Pather, 2016;Singh and Singh, 2018;Sorn-in et al, 2014;Tan et al, 2013;Tassabehji et al, 2019 counterfactuals, i.e., contrasting types with 'opposite' features to the ideals. This analysis allows us to theorize (Weick, 1995) through the generation of ideal types and thereby capturing different dimensions of citizen-centricity as described in digital government research.…”

Section: Analytical Proceduresmentioning

confidence: 99%

“…Important features of government services are that they are modelled on citizens' life events rather than organizational structures (Sanati & Lu, 2010), and scholars highlight the need to build strong organizational capacities to generate such services (Chen, 2010). The terminology for citizens here is shifting, as exemplified by terms used in conjunction with the notion 'proactive' e-governance (Linders et al, 2018;Pawlowski & Scholta, 2023), which includes 'users' and 'customers' (Alshibly & Chiong, 2015;Dash & Jain, 2022), as well as 'consumers' (Alalwan, 2013).…”

Section: Theme 2: Service Adoptionmentioning

confidence: 99%

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Citizen-centricity in digital government research: A literature review and integrative framework

Sundberg,

Holmström

2024

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Citizen-centricity is a common concept in digital government research and policy. However, there is little clarity regarding the concept in previous literature. To address this shortcoming, and build theoretical foundations for addressing both citizen-centricity and associated phenomena, we have examined how citizen-centricity is characterized in digital government research. This study is based on literature review of 66 journal articles. A combination of narrative analysis and ideal-type methodology identified themes concerning four modes of government, designated traditionalist, service-dominant, participatory, and transformative. Further analysis of associated types and research streams provides an overview of the theoretical understandings of citizen-centricity and methodological approaches applied to explore it in the literature. The findings contribute to contemporary theory on citizens in digital government by outlining an integrative framework of citizen-centricity. The paper concludes with proposals for further research, including efforts to enhance conceptual clarity and develop more dynamic theories.

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Section: Analytical Proceduresmentioning

confidence: 99%

Section: Theme 2: Service Adoptionmentioning

confidence: 99%

Citizen-centricity in digital government research: A literature review and integrative framework

Sundberg,

Holmström

2024

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“…Caroline Pawlowski & Hendrik Scholta from eight dimensions to classify proactive public services [4]. From the point of view of the government's discovery of the problem to the entry into the agenda, the discussion, and the final implementation of the plan, the generation of public services is diversified.…”

Section: Taxonomy Of Public Servicementioning

confidence: 99%

The Impact of Different Types of Government Public Service on Economic Development

Liu

2024

AEMPS

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This paper summarizes the interaction between government and economy and deeply discusses the relationship between government public service and economic development at the quantitative level. In the current economic environment, how to classify public services effectively and put this classification into the process of government policymaking is further discussed. Based on the existing literature, this paper divides the types of public service into three categories: Developmental Public Service, Development-oriented Public Service, and Society-developing Public Service. Based on the discussion of government expenditure and economic development in the existing literature, this paper further extends the significant effect of different types of public services on economic development. In addition, on the basis of data analysis, this paper also explores the regulating role of social variables between government and economic development. All in all, this paper explores the different categories of public services and economic development and finds that the social environment plays an indispensable role in the process of government policymaking.

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“…This paper focuses on Participation, which is considered an effort to encourage a group of people to work together and contribute as a team. Aim to improve public services and increase their use, scholars suggest developing public services (Bru ggemeier, 2010;Linders, Liao, & Wang, 2018;Pawlowski & Scholta, 2023;Scholta, Mertens, Kowalkiewicz, & Becker, 2019), where public organizations approach their clients, the people, rather than the other way around (Linders et al, 2018). Proactive participation in public policy and services is not new (Brinckmann, Grimmer, Lenk, & Rave, 1974) although the percentage would be greater if public organizations utilized the development of digital technology as a tool.…”

Section: Iapa International Conference and Workhop 2023mentioning

confidence: 99%

Proactive Participation: Assesing Village Community Involvement in Stunting Prevention Program (Case Study: Tonasa Village)

Ismail,

Zhafran Fadli,

Nasution

et al. 2023

proceedings

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Participation is an effort that must continue to be encouraged, in addition to focusing on the democratic right to be involved in the public policy process, it also focuses on the effectiveness of policy delivery. Participation can be contextualized in various problems that occur in society, one of which is the issue of stunting. A problem that attacks toddlers and certainly has an impact on future generations in Indonesia. Therefore, this research focuses on the participation efforts made in the planning and implementation process of the Stunting Program in Tonasa Village, Takalar Regency, which is expected to contribute knowledge related to this issue. This location was chosen because it is one of the villages that has a high percentage of stunting prevalence. This research uses a Qualitative approach with a case study model. First, the participant selection indicator in the planning stage is at the professional stakeholder level, while the implementation stage shows that the level of participation is at the open recruitment targeted level. Second, the communication and decision indicator in the program planning stage shows that the level of participation is at the level of express preferences, then in the program implementation stage shows that the level of participation is at the level of listen as spectator. Third, the authority and power indicator in the program planning stage shows that the level of community participation is at the advice and consult level, while the implementation stage shows that the level of participation is at the co-governance level.

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A taxonomy for proactive public services

Cited by 8 publications

References 39 publications

Citizen-centricity in digital government research: A literature review and integrative framework

Citizen-centricity in digital government research: A literature review and integrative framework

The Impact of Different Types of Government Public Service on Economic Development

Proactive Participation: Assesing Village Community Involvement in Stunting Prevention Program (Case Study: Tonasa Village)

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