A template-based solution to support knowledge reuse in IT change design

Cordeiro, Weverton; Machado, Guilherme Sperb; Daitx, F.F.; Both, Cristiano Bonato; Gaspary, Luciano Paschoal; Granville, Lisandro Zambenedetti; Sahai, Akhil; Bartolini, Claudio; Trastour, David; Saikoski, Katia

doi:10.1109/noms.2008.4575155

Cited by 17 publications

(10 citation statements)

References 4 publications

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“…In a previous work [5], we have proposed a solution to support knowledge reuse in IT change design. Although the solution comprises an algorithm to generate actionable change plans, this algorithm also performs all the computations considering a static view of the IT infrastructure.…”

Section: Related Workmentioning

confidence: 99%

“…Actually, this was a major concern in our previous work [5], in which we proposed models to (i) characterize dependencies between the elements that compose the IT infrastructure, (ii) express information about software packages available for consumption by a change process, and (iii) express unambiguously the changes that must be executed on the managed infrastructure. In this section, we briefly review the models that materialize this formalization: IT infrastructure and Requests for Change & Change Plan.…”

Section: Building Blocks Of the Proposed Solutionmentioning

confidence: 99%

“…Classes such as RFC and Operation allow expressing the changes designed by the change initiator, while ChangePlan, LeafActivity, BlockActivity, SubProcessDefinition, and TransitionInformation enable the operator to model the preliminary plan that materializes the change. Please refer to our previous work [5] for additional information about this model.…”

Section: Building Blocks Of the Proposed Solutionmentioning

confidence: 99%

“…To prove the conceptual and technical feasibility of our proposal, we have (i) implemented our solution on top of the CHANGELEDGE system [5], and (ii) conducted an experimental evaluation considering the design and refinement of changes typically executed in IT infrastructures. Due to space constraints, we focus our analysis on five of these changes.…”

Section: Experimental Evaluationmentioning

confidence: 99%

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A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans

Cordeiro

Machado

Andreis

et al. 2008

Managing Large-Scale Service Deployment

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Abstract. Change design is one of the key steps within the IT change management process and involves defining the set of activities required for the implementation of a change. Despite its importance, existing approaches for automating this step disregard the impact that actions will cause on the affected elements of the IT infrastructure. As a consequence, activities that compose the change plan may not be executable, for example, due to runtime constraints that emerge during the change plan execution (e.g., lack of disk space and memory exhaustion). In order to address this issue, we propose a solution for the automated refinement of runtime constraint-aware change plans, built upon the concept of incremental change snapshots of the target IT environment. The potential benefits of our approach are (i) the generation of accurate, workable change plans, composed of activities that do not hinder the execution of subsequent ones, and (ii) a decrease in the occurrence of service-delivery disruptions caused by failed changes. The experimental evaluation carried out in our investigation shows the feasibility of the proposed solution, being able to generate plans less prone to be prematurely aborted due to resource constraints.

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Section: Related Workmentioning

confidence: 99%

Section: Building Blocks Of the Proposed Solutionmentioning

confidence: 99%

Section: Building Blocks Of the Proposed Solutionmentioning

confidence: 99%

Section: Experimental Evaluationmentioning

confidence: 99%

See 2 more Smart Citations

A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans

Cordeiro

Machado

Andreis

et al. 2008

Managing Large-Scale Service Deployment

Self Cite

View full text Add to dashboard Cite

show abstract

“…Despite the potential benefits, the alignment of change plans with business objectives/constraints has been neglected in investigations carried out in the area of IT service operations and management. The generation of executable [2] and optimized plans [3] are examples of issues that, alternatively, have been addressed recently.…”

Section: Introductionmentioning

confidence: 99%

ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints

Lunardi

Cordeiro

Andreis

et al. 2009

Integrated Management of Systems, Services, Processes and People in IT

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Abstract. Change planning represents a key element for the operation and management of Information Technology infrastructures and services. Its scope ranges from the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will perform the requested changes (e.g., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such detailed plans may not be necessarily aligned with the requirements defined in the business level (e.g., minimization of the downtime of a given service). To overcome this problem, in this paper we propose a solution for the alignment of change plans with business objectives/constraints. The solution is analyzed experimentally through a prototypical implementation of a decision support system called CHANGEADVISOR, which helps operators to understand the trade-offs between alternative change designs.

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One Is Not Enough: A Hybrid Approach for IT Change Planning

Hagen

Edwards

Wilcock

et al. 2009

Integrated Management of Systems, Services, Processes and People in IT

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We propose a novel hybrid planning approach for the automated generation of IT change plans. The algorithm addresses an abstraction mismatch between refinement of tasks and reasoning about the lifecycle and state-constraints of domain objects. To the best of our knowledge, it is the first approach to address this abstraction mismatch for IT Change Management and to be based on Artificial Intelligence planning techniques. This has several advantages over previously existing research including increased readability, expressiveness, and maintainability of the descriptions. We developed the foundations of the approach and successfully validated it by applying it to change request planning for TikiWiki, a Content Management System.

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A template-based solution to support knowledge reuse in IT change design

Cited by 17 publications

References 4 publications

A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans

A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans

ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints

One Is Not Enough: A Hybrid Approach for IT Change Planning

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