A test of task-technology fit theory for group support systems

Zigurs, Ilze; Buckland, Bonnie K.; Connolly, James R.; Wilson, E. Vance

doi:10.1145/344241.344244

Cited by 100 publications

(71 citation statements)

References 41 publications

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“…The ability to choose from a set of tools was deliberate (to examine how teams dealt with the environment and were able to structure their work). Fuzzy tasks require good support for communication and information processing and effective support for process, which should be flexibile in the way that groups can structure and use the tools [34]. Thus, the technology provided for the teams was consistent with guidelines for the support requirements for this type of task.…”

Section: Technology Supportmentioning

confidence: 99%

Process and technology challenges in swift-starting virtual teams

Munkvold

Zigurs

2007

Information & Management

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Virtual teams often face tight schedules and a need to start quickly and perform instantly. The goal of our study was to enhance understanding of the challenges faced by such teams. We used time-interaction-performance theory as the framework for following the processes and functions within virtual teams working on a systems development task. Our study provided a detailed examination of the group process, applied to virtual teams working under time pressure. The challenges faced by virtual teams in such settings showed that teams must work to enhance their effectiveness in multiple dimensions. #

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Section: Technology Supportmentioning

confidence: 99%

Process and technology challenges in swift-starting virtual teams

Munkvold

Zigurs

2007

Information & Management

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“…Much of GSS research has actually considered some contextual effects, such as the fit between task and GSS technology (Zigurs et al, 1999), the effect of group size and member proximity on system configuration (DeSanctis and Gallupe, 1987), and the moderating effects of reward structure on group outcomes (Benbasat and Lim, 1993). Overall, this research has enhanced our understanding of GSS features, usage and performance impacts.…”

Section: Research Where Context Is Present In Limited Formmentioning

confidence: 97%

A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions

Addas¹

2010

THCI

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This paper contributes to the discussion on future directions of Human-Computer Interaction in Information Systems (HCI/MIS) research by explicating the role of task-and social context. We show that context has not been sufficiently engaged, and argue why it is important to pay more attention to it in theory and design of future HCI/MIS research. Drawing on examples from the core HCI area of technology interruptions, we formulate a set of general research questions and guidelines, which allow us to represent the context of multiple users in continuous collaboration with multiple tools while working on tasks that are intertwined within business processes. These guidelines will generate new insights for HCI/MIS research and allow us to develop research that captures the changing nature of the computing environment. INTRODUCTIONThis research commentary contributes to the discussion on future directions of Human-Computer Interaction research in Information Systems (HCI/MIS), which was spawned by the keynote panel discussion at the 2009 SIG HCI workshop. Specifically, this paper explicates the concepts of task context and social context as critical factors to be considered in both HCI/MIS theory development and design, and develops a set of guidelines that can be used to frame a research agenda. To achieve this objective, the paper first briefly discusses the state of HCI/MIS research. Then, to make the analysis more concrete, it draws upon the core HCI area of technology-based work interruptions (hereafter referred to as technology interruptions) to show how such research can gain from explicating the complex context, in which multiple individuals are simultaneously interacting with multiple technologies to perform a set of intertwined tasks. With help from this analysis, the paper concludes with a set of research questions and guidelines for future HCI/MIS research. A Call for Engaging Context in HCI/MIS Research with Examples from the Area of Technology Interruptions Research Commentary THE NEED FOR CONTEXT IN HCI/MIS RESEARCH What is HCI/MIS research?HCI research is multidisciplinary by nature, incorporating a vast number of efforts from fields such as computer science, psychology, sociology, anthropology, ergonomics, and engineering, among others. In this paper, we restrict our focus on HCI research from an IS perspective (HCI/MIS), which is mostly published in IS journals, IS conference proceedings, and specialized HCI journals. We adopt Zhang and Li's definition of HCI/MIS research as research that is "concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts" (Zhang and Li, 2005, p. 228). This definition distinguishes HCI/MIS research from other HCI research areas by virtue of its focus on business tasks, and particularly their meaningfulness from an organizational perspective (Galletta et al., 2003, Zhang et al., 2002. As Zhang and Galletta stated, "The MIS researcher's perspective affords special importance t...

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“…The administrative workload depends mostly on the severity of the incident e.g., stolen or damaged goods, number of people involved in the incident. [38]. We opted for that option as in the framework of our research it was important to first understand the intended goal of the technologies.…”

Section: Human Agencymentioning

confidence: 99%