A Theoretical Perspective of an e-Diplomacy Maturity Framework

Abstract

Diplomacy forms the basis of interaction for countries throughout the globe, while propelling cordial international relations in a wide array of socio-cultural and political. This research outlines an innovative conceptual structure for examining the maturity and feasibility of e-diplomacy. The proposed e-diplomacy maturity framework is a derivative of literary analysis on e-government maturity model, ICT growth of stage theories, coupled with theoretical information and practical features of diplomacy. The e-diplomacy maturity model constitutes variables like the degree of complexity and level of interactivity. Integration of the two variables results in varying phases of the framework. Challenges implicated in the e-diplomacy maturity framework include: sensitivity hence discretionary nature of diplomatic elements, setbacks in organizational structure, and communication impediments on the part of diplomats, as well as, politico-economic concerns and socio-cultural tendencies of various parties.

Maturity as a critical sustainability factor for e‐government: Toward a conceptual framework

“…Such models are important in developing sustainable e-government services since they give a strategic framework for implementing e-government initiatives (Almarabeh & AbuAli, 2010;Chohan et al, 2020). Ranging from basic to advanced online interaction skills, the e-government maturity model is divided into different phases (Almuftah et al, 2016). These phases indicate how far a country has progressed in terms of e-government maturity.…”

“…Finally, the study is concluded followed by suggestions for future research. E-government is a 21st-century technological innovation that aims to improve citizen satisfaction by utilizing ICTs such as the Internet and the Web (Almuftah et al, 2016;Al-Shboul et al, 2014). It has evolved into a critical tool for delivering government services in a more efficient, effective, and transparent manner (Joshi, 2018).…”